Customer Quality Engineer

Skeleton Technologies Oy; Markranstädt; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Skeleton Technologies Oy is seeking a Customer Quality Engineer to act as the main liaison for customers on quality issues and to lead investigations and containment actions. The role drives cross-functional teams to resolve quality concerns and prevent recurrence across products and processes.

Responsibilities include managing 8D reports, supporting audits, and ensuring compliance with ISO 9001 and IATF 16949.

Qualifikationen

• Experience handling customer quality issues and complaints.
• Familiarity with 8D problem solving process.
• Knowledge of ISO 9001 and IATF 16949 quality standards.

Aufgaben

• Be the primary quality contact for customers on quality issues, complaints and escalations.
• Lead customer complaint investigations, containment, root cause analysis and corrective actions.
• Coordinate and manage 8D reports to ensure timely closure of claims.
• Drive cross-functional teams to resolve customer quality concerns and prevent recurrence.
• Coordinate sorting, rework, recalls, and field containment as needed.
• Monitor and report customer quality KPIs such as PPM, complaints, and warranty claims.
• Support customer audits, assessments and quality reviews.
• Ensure compliance with customer requirements and quality agreements.
• Participate in change management from a customer quality perspective.
• Support APQP, PPAP, validation and industrialization activities.

Kenntnisse

Quality management

8D investigations

Root cause analysis

Cross-functional teamwork

Quality systems

Tools

8D reports

Jobbeschreibung

Company Overview

Skeleton Technologies is a global leader in critical power infrastructure for AI data centers and electrical grid stability, founded in 2009. Power today is more than electricity. It is national security, digital continuity, and economic resilience. Skeleton is the Backbone of Power: equipping AI data centers, electrical grids, defense systems, and critical infrastructure with the resilience to withstand surges, instability, and failure.

Role Overview

Skeleton’s Quality Department is looking for a driven Customer Quality Engineer (m/f/x) with the vision to match our ambition!

Responsibilities

• Act as the primary quality contact for customers regarding quality issues, complaints, and escalations.
• Lead customer complaint investigations and coordinate containment, root cause analysis, and corrective actions.
• Manage and coordinate 8D reports, ensuring timely and effective closure of customer claims.
• Drive internal cross‑functional teams to resolve customer quality concerns and prevent recurrence.
• Coordinate sorting, rework, recall, and field containment activities when required.
• Monitor and report on customer quality KPIs, including customer PPM, complaints, warranty claims, and 8D performance.
• Support customer audits, assessments, and quality reviews.
• Ensure compliance with customer‑specific requirements and quality agreements.
• Participate in product and process change management activities, assessing customer quality risks.
• Support APQP, PPAP, validation, and industrialization activities from a customer quality perspective.
• Lead lessons learned activities and drive continuous improvement based on customer feedback and field performance.
• Support the Quality Management System and ensure compliance with ISO 9001, IATF 16949, and customer requirements.

Commitment to Sustainability

Our ultimate goal with Skeleton is to build a net zero future and our role is to make sure the world is aware of how we can help save energy, cut fuel consumption and CO2 emissions, and enable the energy transition.