Customer Program Lead

AeroCore Technologies LLC; Freising; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading aviation services company in Freising, Germany is seeking a dynamic Customer Development & Programs Lead to manage engine wash service programs. The ideal candidate will have 15 years of experience in sales and program management within the defense and aviation sectors. Key responsibilities include serving as the liaison with customers, strategizing program execution, and collaborating across teams. Benefits include paid time off, medical, dental, and retirement plans. Join us to drive innovations in jet engine performance.

Leistungen

Paid Time off

Sick Leave

Medical

401k with employer match

Qualifikationen

• 15 years of experience in direct services sales or program management.
• Strong understanding of military service operations and contracting.
• Ability to manage multiple priorities while collaborating effectively.

Aufgaben

• Serve as the primary liaison for military and commercial customers.
• Own strategic customer program design and execution.
• Facilitate large-scale aviation contract implementation.

Kenntnisse

Customer relations

Strategic thinking

Proactive communication

Sales experience

Ausbildung

Bachelor’s degree in Business, Aviation Management, or Engineering

Tools

Salesforce

HubSpot

Monday.com

Smartsheet

Jobbeschreibung

About Us

AeroCore Technologies is a customer‑obsessed organization that hires mechanically proficient individuals who have relevant experience working on jet engines and a strong desire for continuous improvement. AeroCore is the inventor and patent holder of Nucleated Foam Technology used to restore jet engine performance to entitlement. We are dedicated to following compliance procedures, ensuring the safety of our people and the people we serve. We are a team of problem‑solvers, status‑quo pushers and safety champions who focus on detailed work to make sure every job is run as efficiently, or better, than the last.

At AeroCore, we are focused on building a team of highly skilled, passionate specialists who deliver customer results that drive revenue or mission readiness. We believe that training and education is our key to success and are looking for team members who align with this mindset. The excellence of our people is shown through customer outcomes: Safe, speedy, efficient, services delivered on time at the point of need is what distinguishes our company as incomparable integrated partners. We solve our customers toughest problems and this is 'the AeroCore Difference.'

AeroCore Technologies, LLC was awarded Best in Class Workplace Culture & Employee Appreciation by USA Todays Top Workplaces 2025!

Why This Position is for You

AeroCore is seeking a dynamic and detail‑oriented Customer Development & Programs Lead to manage and grow our engine wash service programs. This role serves as the single point of contact for customers, ensuring seamless coordination across field services, customer reporting, contracts, and capture activities. The ideal candidate will be a proactive communicator and strategic thinker who can balance customer satisfaction with internal priorities, program execution and is experienced in military and commercial aviation customer relations.

Key Responsibilities

• Serve as the primary liaison for military and commercial customers, maintaining strong relationships through ongoing communication and program updates.
• Own strategic customer program design and execution, ensuring alignment with AeroCore’s operational and business objectives.
• Facilitate large‑scale aviation contract implementation and coordinate timely fulfillment of contract and SOW requirements.
• Collaborate cross‑functionally with Business Development, Finance, Operations, Field Services, Engineering, Supply Chain and Product teams to support proposals, resource planning, and contract execution.
• Represent our customers in internal communication and prioritization to balance customer needs harmonized with company priorities.
• Develop and deliver customer reports on contract performance and other customer requested performance metrics.
• Manage and coordinate customer escalations by facilitating answers, driving improvements, or collaboration for continuous improvements.
• Provide leadership and guidance to program support staff such as analysts, coordinators, or specialists.
• Own customer experience to sustain contracts sold and drive growth opportunities through customer satisfaction.
• Represent AeroCore at trade shows and industry events, acting as a brand ambassador and supporting growth and customer engagement efforts.

Qualifications

• Bachelor’s degree in Business, Aviation Management, Engineering, or a related field preferred; equivalent military or industry experience will be considered.
• 15 years of experience in direct services sales and/or program management roles within defense, aerospace, aviation services, or contracting with accounts over $4 million annually.
• Strong understanding of military service operations, budgeting, appropriations, and contracting processes.
• Demonstrated ability to manage multiple priorities while collaborating effectively across cross‑functional teams.
• Familiarity with CRM platforms, reporting tools, and project management software (e.g., Salesforce, HubSpot, Monday.com, Smartsheet).
• Strong written and verbal communication skills, with the ability to produce clear reports, presentations, and customer‑facing documentation.
• Must be able to travel domestically and internationally as required for customer meetings, site visits, or trade shows.

Preferred Qualifications

• Experience supporting both military and commercial aviation customers in a customer‑facing or program management capacity.
• Strong understanding of aviation maintenance operations, standards, and regulatory requirements in US, military and International.
• Demonstrated experience with entire life‑cycle capture of customers from contact to contract award.
• Working knowledge of CMMC compliance requirements and associated cybersecurity practices.
• Resides near a commercial airport or military installation we currently service, or has the ability and willingness to relocate to a location supporting significant military customer operations.

Benefits

• Paid Time off
• Sick Leave
• Military & Parental Leave
• Medical
• Dental
• Vision
• Basic Life
• Voluntary Life, Short Term and Long‑Term Disability options
• Company 401k with up to 3.5% Employer Match

AeroCore Technologies LLC is growing at a rapid rate with expanding leadership and advancement opportunities. Joining our team offers an exciting opportunity to be part of a dynamic team driving innovation in jet engine performance. Apply today!

AeroCore Technologies, LLC is an equal opportunity employer. We value showing enthusiasm to our purpose while bringing out the best of each other, our customers, and the products we service. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.