Customer Operations & Success Manager (m/f/d)

United States Digital Space LLC; München; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Meal budget

Perks budget

Learning budget

Snacks & beverages

Zusammenfassung

United States Digital Space LLC in Munich seeks a proactive Customer Operations & Success Manager to own customer relationships from installation to long‑term operation. You will work closely with hatcheries, engineers, and product teams to ensure stable deployments and high customer satisfaction.

The role requires strong German and English communication, willingness to travel to Germany and abroad, and a hands-on, detail‑oriented mindset in an environment combining hardware, software,

Qualifikationen

• Experience in customer success, technical account management, operations, consulting, or project management.
• Strong communication in German and English, both spoken and written.
• Willingness to travel and handle cross-functional coordination.

Aufgaben

• Own customer relationships from installation through long-term operation.
• Travel to customer sites across Germany and internationally.
• Monitor KPIs, uptime, and customer success metrics.
• Drive adoption of new features, workflows, and best practices.
• Coordinate onboarding, training, and ramp-up at hatcheries; ensure SOPs are followed.
• Translate customer feedback into product and process improvements.
• Collaborate with engineering and data teams to troubleshoot system performance.
• Act as the first escalation point for operational and technical issues.

Kenntnisse

Customer success

Technical account management

Operations

Project management

German/English communication

Jobbeschreibung

Our MissionDid you know that 7 billion chicks are culled annually because it is easier and cheaper than raising them? the company’s mission is to enable early, secure, non-invasive in-ovo sexing using AI-powered spectroscopy and offer hatcheries an economic and ethical alternative: sorting out eggs that are not needed instead of culling chicks.

Today, our systems are already in use at customer sites, and our focus is on scaling performance, robustness, and deployment across an international customer base. For us, scaling is not just a business goal. It means changing an industry for the better.

We are looking for people who take ownership, think in systems, and want to help turn a working product into the industry benchmark. If that sounds like you, we’d love to hear from you.

About You

We are looking for a highly proactive Customer Operations & Success Manager to work closely with hatcheries deploying our AI-powered in-ovo sexing technology. You will become the key interface between customers, engineering, operations, and product team - ensuring successful system rollouts, stable operations, and long-term customer satisfaction.

You will operate closely alongside industrial processes, complex hardware systems, biological variability, and high operational pressure environments.

Your Mission

• Own customer relationships from installation through long-term operation
• Build trusted relationships with hatchery managers and staff, travel regularly to customer sites across Germany and internationally
• Monitor operational KPIs, uptime, and customer success metrics
• Drive adoption of new features, workflows, and best practices
• Coordinate onboarding, training, and operational ramp-up at hatcheries, ensure SOPs are understood, accepted, and consistently applied
• Support customer-facing hatchery operations end to end, ensuring reliable execution and consistently strong operational outcomes
• Translate customer feedback into actionable product and process improvements
• Work closely with engineering and data teams to troubleshoot and improve system performance
• Act as the first escalation point for operational and technical issues

Your Profile

• Experience in customer success, technical account management, operations, consulting, or project management
• A natural communicator with presence and authority who can build trust with hatchery managers and confidently guide process change
• Strong interpersonal and communication skills in German & English, both spoken and written
• Hands-on mentality, structured and detail-oriented working style
• Comfortable working at the intersection of hardware, software, biology, and industrial automation
• Willingness to travel, driver license required
• Experience in agriculture, food-tech, biotech, med-tech, or manufacturing

Bonus

• Experience with industrial machinery, automation, or robotics
• Familiarity with data-driven products and KPI tracking

Why Us

Mission & Technical Challenge: At the company, you work on problems that are both technically demanding and globally relevant. We build deep-tech solutions with real-world impact, pushing the boundaries of what's currently possible.

Relocation Support: Moving to Munich? We help you find an apartment in the Werksviertel within walking distance of the office. We connect you with the right contacts and take the stress out of apartment hunting.

Work Environment: Located in Munich's Werksviertel, we combine a focused, high-performance culture with flexibility. Up to 50% remote work, depending on role and execution needs.

Ownership: VSOPs (Virtual Stock Options) so you share in the value you help create.

Time Off: 28 vacation days per year, plus December 24th and 31st off.

Benefits & Growth

• Monthly meal budget for whatever keeps you going, from quick lunches to proper team dinners
• Monthly perks budget to spend where it actually matters to you — fitness, mobility, or the occasional “I earned this” purchase
• Annual learning budget to invest in your growth, from conferences to deep dives into new domains
• Free drinks, coffee, and snacks in the office to keep you focused throughout the day

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