Customer Onboarding Team Lead (mfd)

voize; Berlin; Hybrid; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading healthcare technology company in Berlin is seeking a Customer Onboarding Team Lead to oversee onboarding and implementation efforts. The ideal candidate will have at least 5 years of SaaS onboarding experience and 2 years in a leadership role, along with strong process-driven skills and fluent German proficiency. You will be responsible for managing the onboarding team, driving efficiency, and increasing customer satisfaction. Generous perks include 30 vacation days, flexible working hours, and stock options.

Leistungen

30 vacation days plus your birthday off

Germany Transport Ticket

Urban Sports Club membership

Regular company off-sites

Access to learning platforms like Blinkist and Audible

Qualifikationen

• 5 years in SaaS onboarding implementation or professional services with 2 years of people leadership.
• Fluent in German (C2) to effectively support our German customer base.
• Strong communicator able to manage stakeholders at internal and customer levels.

Aufgaben

• Lead and manage the Customer Onboarding team.
• Own Time-to-Value and onboarding satisfaction metrics.
• Drive automation and repeatability in onboarding.

Kenntnisse

SaaS onboarding implementation

People leadership

Customer communication

Operational rigor

Process-driven mindset

Stakeholder management

Jobbeschreibung

Why voize – Because we’re more than just a job!

At voize we believe the greatest gift to frontline workers is time – time to care connect and be present. Today that time is lost to admin work that pulls nurses away from what matters most: people.

We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans – we support and amplify their impact. Today 1,100 care facilities trust voize and over 75,000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital with support from HV Capital, Y Combinator, and other leading VCs.

As a fast‑growing team we combine first‑in‑class technology with meaningful social impact. And now we’re looking for you to join us on this mission!

Your Mission: Maximize adoption & drive success!

We are seeking a Customer Onboarding Team Lead to lead our onboarding and implementation efforts. This role ensures new customers achieve fast reliable Time‑to‑Value while maintaining a scalable delivery model. The Manager owns the people processes and capacity of the Team working closely with Vertical Leads to refine vertical‑specific rollout playbooks.

Your Daily Business – No two days are alike

• Lead and manage the Customer Onboarding team (ICs across tiers)
• Own Time‑to‑Value and onboarding satisfaction metrics
• Partner with Vertical Experts to define training and customer personas
• Design and enforce structured onboarding methodologies (basic vs premium packages)
• Maintain utilisation / capacity planning to avoid double‑booking and burnout
• Define handover processes (from Sales CS and every step between)
• Drive automation and repeatability in onboarding / implementation
• Maintain customer exposure (1020% of projects)

Your Skillset – What you bring to the table

• 5 years in SaaS onboarding implementation or professional services with 2 years of people leadership
• Skilled at balancing customer schedules with internal capacity constraints
• Proven ability to reduce Time‑to‑Value and increase implementation success rates
• Process‑driven operationally rigorous and comfortable enforcing standards
• Strong communicator; able to manage stakeholders at the customer and internal exec level

Hyper Scale Experience with a self‑starter mindset

Fluent in German (C2) to effectively support our German customer base and a good command of English.

Our Success Mindset – How we work at voize

You are an active listener and strong communicator capable of engaging stakeholders at all levels.

You see challenges as opportunities, bringing a proactive and solution‑oriented mindset.

You thrive in a fast‑paced iterative environment constantly seeking ways to improve customer experiences.

You take ownership of your work, holding yourself accountable for customer outcomes and success.

You are a coach, not a manager. You are ready to work hands‑on in the role as needed.

Growing together – What you can expect at voize

We are a fast‑growing startup that means you will tackle challenges, grow quickly and make a real impact, giving healthcare professionals more time for real patient care.

We foster an open collaborative culture with regular team events whether you work from our Berlin office or remotely from Germany.

Become a co‑creator of our success with stock options

Generous perks

• 30 vacation days plus your birthday off
• Germany Transport Ticket
• Urban Sports Club membership
• Regular company off‑sites
• Access to learning platforms such as Blinkist and Audible

Flexibile working hours and a good hybrid set‑up allow you to work when you are most productive.

Ready to talk – Apply now!

We look forward to your application and can’t wait to meet you, no matter who you are or what background you have!

Employment Type: Full‑Time

Experience: years

Vacancy: 1