Customer Experience Specialist - German Speaker

Perk; Berlin; Hybrid; EUR 30.000 - 45.000; Vollzeit

Benefits dieser Stelle

30 days annual leave

Gym membership or BVG ticket

Equity in Perk

Wellbeing program (Spring Health)

Flexible compensation options

17 weeks paid parental leave

16 paid volunteer hours

Up to 20 Work From Anywhere days

Sabbatical after five years

Zusammenfassung

Perk is seeking a Customer Care professional to help resolve inquiries, provide thoughtful support, and ensure every interaction reflects our commitment to transparency, empathy, and efficiency.

You will engage with customers in Germany, Switzerland, and the rest of Europe, collaborate with cross‑functional teams, and become the in‑house knowledge owner for our software usage while supporting operational excellence.

Qualifikationen

• Background in finance or accounting is a strong plus.
• Experience handling high volumes of inquiries and clarifications from customers and internal teams is a plus.
• Fluency in English and German is required; additional languages are a plus.

Aufgaben

• Respond to customer queries via email and phone in a timely and knowledgeable manner.
• Troubleshoot and resolve issues while providing accurate information and following up as needed.
• Document interactions and escalate complex cases to the appropriate teams.
• Ownership of incoming requests from customers, including the creation of tickets for the internal organization.
• Ownership for tracking-to-resolution of recorded incidents or bugs.
• Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe.
• Internally, you’re the first point of contact for knowledge on the operational use of our software.

Kenntnisse

Fluent English

Fluent German

Multitasking

Attention to detail

Finance background

Jobbeschreibung

About The Role

Join Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence. In this role, you’ll collaborate with cross‑functional teams and learn our ever‑evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency.

What You’ll Do

• Respond to customer queries via email and phone in a timely and knowledgeable manner
• Troubleshoot and resolve issues while providing accurate information and following up as needed
• Document interactions and escalate complex cases to the appropriate teams
• Ownership of incoming requests from customers, including the creation of tickets for the internal organization
• Ownership for tracking‑to‑resolution of recorded incidents or bugs
• Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe
• Internally, you’re the first point of contact for knowledge on the operational use of our software

What We’re Looking For

• Background in finance and/or accounting is a strong plus
• Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
• Ability to handle a variety of tasks at a high frequency
• Structured and detail oriented approach to work
• Fluency in English and German; additional languages are a plus

What We Offer

• 30 days of annual leave to rest and recharge, plus all public holidays.
• Your choice of perk: a gym membership (Urban Sports Club) or a BVG public transport ticket.
• Competitive compensation paired with equity in Perk.
• Unforgettable team experiences, including our annual summer party.
• Comprehensive wellbeing support through Spring Health, offering fast access to 12 therapy and 12 coaching sessions for you and your loved ones.
• Flexible compensation options to help your money go further.
• 17 weeks of paid parental leave during your child’s first year.
• 16 paid volunteer hours each year to give back to causes you care about.
• Up to 20 Work From Anywhere days annually to explore the world while staying connected.
• A fully paid four‑week sabbatical after five years with Perk.

Interview Process

• Talent Acquisition Interview – 30 minutes, virtual
• Assessment + Team Manager Interview – 60 minutes
• Final interview – 30 minutes, virtual

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day‑to‑day are AI‑enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesize information, and cut through shadow work – the invisible tasks that pull people away from the work only they can do – so you can focus on relationships and outcomes. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.

How We Work

At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office.

Equal Opportunity

We’re an equal‑opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.