Customer Experience Specialist - German Speaker

Traveltechessentialist; Berlin; Vor Ort; EUR 38.000 - 50.000; Vollzeit

Benefits dieser Stelle

30 days of annual leave

Gym membership or BVG public transport ticket

Competitive compensation with equity

Paid parental leave

Volunteer hours to give back

Work From Anywhere days

Paid sabbatical after five years

Zusammenfassung

Traveltechessentialist in Berlin is looking for a key member of our Customer Care team to provide exceptional customer experiences. As a representative, you will respond to queries, troubleshoot issues, and document interactions.

We seek candidates who are fluent in English and German, with a strong operational background and the ability to manage high volumes of inquiries. Perks include 30 days of annual leave, flexible work options, and comprehensive wellbeing support.

Qualifikationen

• Fluency in English and German; additional languages are a plus.
• Operational experience with a high turnover of external customer inquiries and internal clarifications is a plus.

Aufgaben

• Respond to customer queries via email and phone in a timely and knowledgeable manner.
• Troubleshoot and resolve issues while providing accurate information and following up as needed.
• Document interactions and escalate complex cases to the appropriate teams.
• Own incoming customer requests, including the creation of tickets for the internal organization.
• Track recorded incidents or bugs to resolution.

Kenntnisse

Fluency in English and German

Background in finance and/or accounting

Ability to handle a variety of tasks at a high frequency

Structured and detail-oriented approach to work

Jobbeschreibung

About the Role

Join Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence.

In this role, you’ll collaborate with cross‑functional teams and learn our ever‑evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency.

What You’ll Do

• Respond to customer queries via email and phone in a timely and knowledgeable manner
• Troubleshoot and resolve issues while providing accurate information and following up as needed
• Document interactions and escalate complex cases to the appropriate teams
• Own incoming customer requests, including the creation of tickets for the internal organization
• Track recorded incidents or bugs to resolution
• Handle customer inquiries for Germany, Switzerland, and the rest of Europe
• Serve as the first point of contact for knowledge on the operational use of our software

What We’re Looking For

• Background in finance and/or accounting is a strong plus
• Operational experience with a high turnover of external customer inquiries and internal clarifications is a plus
• Ability to handle a variety of tasks at a high frequency
• Structured and detail‑oriented approach to work
• Fluency in English and German; additional languages are a plus

What we offer

• 30 days of annual leave to rest and recharge, plus all public holidays
• Your choice of perk: a gym membership (Urban Sports Club) or a BVG public transport ticket
• Competitive compensation paired with equity in Perk
• Unforgettable team experiences, including our annual summer party
• Comprehensive wellbeing support through Spring Health, offering fast access to 12 therapy and 12 coaching sessions for you and your loved ones
• Flexible compensation options to help your money go further
• 17 weeks of paid parental leave during your child’s first year
• 16 paid volunteer hours each year to give back to causes you care about
• Up to 20 “Work From Anywhere” days annually to explore the world while staying connected
• A fully paid four‑week sabbatical after five years with Perk

Interview Process

• Talent Acquisition Interview – 30 minutes virtual
• Assessment + Team manager interview – 60 minutes
• Final interview – 30 minutes virtual

AI is embedded in how we work across every function. The tools you’ll use day‑to‑day are AI‑enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work – the invisible tasks that pull people away from the work only they can do – so you can focus on relationships and outcomes.

We don’t expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.

We’ll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.

How We Work

At Perk, we take an IRL‑first approach to work, where our team works together in‑person three days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately make us a great place to work.

For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. Don’t forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.