Customer Engineer

Meyandy LLC; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Meyandy LLC in Berlin is seeking a software engineer with 2+ years of hands-on software development experience to join the technical customer-success team. You will help customers deploy, configure, and optimize the platform for their specific use cases and work directly with them to resolve complex data workflows.

Bring expertise in TypeScript, React, Node.js, Python, and PostgreSQL as you support customers in building prompts and AI agent workflows, acting as a bridge between customers and

Qualifikationen

• 2+ years of software engineering with demonstrable impact through code.
• Experience with TypeScript/React/Node.js/Python as core tech stack.
• Familiarity with PostgreSQL and data-workflow troubleshooting.
• Experience in a customer-facing capacity (support, solutions engineering, or similar).

Aufgaben

• Provide hands-on technical guidance to help customers deploy, configure, and optimize the platform for their use cases.
• Troubleshoot PostgreSQL-backed data workflows and full-stack code with customers.
• Assist customers with prompting techniques and AI agent workflows to maximize product value.
• Serve as the primary technical liaison between customers and internal product/engineering teams.
• Gather and communicate customer feedback to drive product improvements and roadmap decisions.

Kenntnisse

TypeScript

React

Node.js

Python

PostgreSQL

Ausbildung

Computer science fundamentals

Jobbeschreibung

About the Role Join the technical customer-success team at a fast-growing, Y Combinator-backed AI voice SaaS startup headquartered in Berlin.

What You'll Do

• Provide hands-on technical guidance to help customers deploy, configure, and optimize the platform for their specific use cases.
• Troubleshoot PostgreSQL-backed data workflows and full-stack code (TypeScript, React, Node.js, Python) alongside customers.
• Support customers in building effective prompting strategies and AI agent workflows to unlock maximum value from the product.
• Build and maintain strong, trust-based customer relationships, acting as the primary technical liaison between customers and internal product/engineering teams.
• Gather, synthesize, and communicate customer feedback to drive product improvements, documentation, and roadmap decisions.

What We're Looking For

• 2+ years of Software Engineering experience with demonstrated, direct business impact through written code.
• Solid experience with TypeScript, React, Node.js, and Python.
• Familiarity with PostgreSQL, including troubleshooting data workflows.
• Experience in a customer-facing capacity - technical support, solutions engineering, developer relations, or similar.
• Ability to help customers with prompting techniques and AI agent workflows.
• Excellent written and verbal communication skills; comfortable serving as a bridge between technical and non-technical stakeholders.
• Nice to Have Strong computer science fundamentals.
• Nice to Have Prior experience in B2C SaaS, conversational AI, or voice automation products.
• Nice to Have Genuine curiosity and enthusiasm for AI/LLM-driven products.
• Nice to Have A pragmatic, ship-fast mindset and comfort operating in a small, high-velocity team.

Location & Work Arrangement

This role is on-site in Berlin, Germany. Visa sponsorship is available for the right candidate.

Why Join

Work at the frontier of AI voice automation - a category with enormous market momentum.

Backed by Y Combinator and leading European investors (Seed stage).

Small team (under 50 people), meaning your contributions shape both the product and company culture directly.

Close collaboration with founders and senior engineers on problems that matter to real enterprise customers.