Customer Engagement Manager Dermatology (m/f/d) Berlin, Leipzig, Dresden

Incyte; Deutschland; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Incyte seeks a Customer Engagement Manager to drive adoption of its HS therapy across hospital centers and specialist physicians in a defined territory. The role combines key account management with network development and integrated care collaboration to improve patient pathways.

The successful candidate will build long-term relationships with KEE teams and multidisciplinary care units, while coordinating with marketing, sales, and external partners to promote value-driven care.

Qualifikationen

• Clear ability to communicate complex scientific information
• Strong networking and stakeholder management skills
• Independent, proactive approach with a results focus

Aufgaben

• Manage KEEs and multidisciplinary teams in HS centers
• Develop territory engagement plans to maximize product use and market share
• Promote INCYTE’s HS therapy with hospital centers and office-based specialists
• Organize local sponsorships and educational events
• Provide market observations and feedback to management
• Ensure compliance with legal, regulatory, and internal guidelines

Kenntnisse

Communication skills

Networking

Self‑initiative

Results‑oriented

Data analysis

Ausbildung

Science degree

Pharmareferent training

Jobbeschreibung

Overview

Know your territory. Find the connections. Help shape a new chapter in HS care. IAI is preparing to launch a new therapy for the treatment of hidradenitis suppurativa (HS), also known as acne inversa, a chronic, complex, and often debilitating skin condition associated with significant comorbidities and a substantial burden on patients' quality of life. This launch marks the beginning of a broader product strategy, and additional indications are expected to follow, offering the successful candidate the opportunity to grow the role and scope of responsibility over time.

To support this launch, IAI is seeking a Customer Engagement Manager (CEM) who will work daily with specialized centers, particularly dermatology departments, as well as selected office‑based specialists who play an active role in the care of HS patients.

The role combines scientifically grounded, needs‑based product positioning with a patient‑centered perspective, fostering collaboration across multidisciplinary stakeholders to support the optimisation of care pathways within the HS ecosystem.

We are looking for someone who enjoys building: a person who sees the potential in a new conversation, makes connections across a complex landscape and takes ownership of turning a launch ambition into strong work on the ground.

Job Summary

The Customer Engagement Manager (CEM) is a field‑based role that unites the competencies of key account management and network development, while serving as an Integrated Care Specialist. The position is responsible for the successful positioning and adoption of Incyte’s HS therapy among key hospital centres and specialist physicians within an assigned territory, while simultaneously supporting the sustainable improvement of patient pathways through the engagement with multidisciplinary care structures and regional expert networks.

Success in this role requires deep scientific credibility, convincing selling skills, and the ability to build trusted, long‑term relationships with Key External Experts (KEE) and multidisciplinary care teams. The CEM acts as a strategic partner to centres of excellence, supporting them in their role as multipliers of best practice and in strengthening structured collaboration between hospital and office‑based care.

Essential Functions Of The Job

Network & Stakeholder Management

Engagement: identify, build, and maintain long‑term relationships with KEEs and multidisciplinary teams (e.g., dermatology, surgery, wound care) in specialised HS centres. Understand structures, decision‑making processes and patient pathways to engage effectively.

Activation: identify and connect relevant stakeholders across the HS care ecosystem, including hospitals, office‑based specialists, nursing and care networks, patient organisations, and regional decision‑makers to strengthen structured, cross‑sector collaboration to enhance HS patient care.

Product Positioning

Strategy Development: Close collaboration with the marketing and brand team to develop tailored strategies that clearly communicate the unique value of our products, while addressing the needs and expectations of the target audience.

Communication: deliver convincing and needs‑based communication of the product’s value proposition and messages to hospital centres and office‑based specialists, maintaining an in‑depth understanding of the disease, treatment guidelines, clinical data, and the competitive landscape.

Territory & Account Strategy

Develop and execute strategic Customer Engagement Plans for the territory to maximise appropriate product use, sales, and market share.

Organise local sponsorship activities and standalone educational initiatives and participate in local stakeholder meetings to facilitate scientific exchange, foster dialogue with external experts, and enhance awareness of disease‑related topics.

Sales And Marketing

Sales and promotion of INCYTE’s IAI products, while ensuring that customers have a comprehensive understanding of the product’s benefits and features.

Development and implementation of targeted sales and marketing initiatives to promote product acceptance and usage.

The position is responsible for proactively and sustainably using all available communication channels - including email, webinars, video conferences, telephone, and direct contacts - to ensure consistent and effective customer engagement.

Market Observation

Market Information Provision: Collecting and analysing market data to provide the overall CEM team with valuable insights that support their sales strategies. This includes information about market trends, customer needs, and competitor activities.

Trend and Competitor Analysis: Proactively staying informed about the latest competitor activities and analysing how these could affect our commercial activities and communication.

Feedback and Recommendations: Regular feedback to management and the brand team to ensure that our products meet market requirements and remain competitive.

Reporting

Management Communication: Regular communication to management about important developments and successes to ensure that all relevant information is incorporated into strategic planning.

Compliance & Governance: ensure full adherence to all applicable legal, regulatory, and internal company guidelines in every customer interaction and project.

Qualifications

• University degree in a scientific discipline (e.g. pharmacy, life sciences) or a business degree combined with a strong scientific affinity.
• Completed training as a Pharmaceutical Sales Representative („Pharmareferent“, 75 AMG) and/or a degree in a scientific field is required.
• Excellent ability to communicate complex scientific information clearly and credibly.
• Strong communication, and networking skills, with high personal credibility and field leadership.
• High degree of self‑initiative, positive mindset, solution‑orientation, and consistent results‑orientation.
• High level of personal accountability, integrity, discretion and team spirit.
• Ability to work effectively in a dynamic and rapidly changing environment.
• Curiosity to explore a new market and continually learn.
• Able to analyse data and draw the right conclusions.
• Fluent in German and English, both written and spoken (minimum requirement).
• Flexibility and willingness to travel and stay overnight, given the size of the assigned territory.
• Permanent residence within the assigned territory preferred.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

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