Customer Care Specialist - Spend -German Speaker

Meyandy LLC; Berlin; Hybrid; EUR 36.000 - 54.000; Vollzeit

Benefits dieser Stelle

Private healthcare

Gym allowance

Life Insurance

Paid parental leave

Zusammenfassung

Perk is hiring a Customer Care Specialist - Spend for German-speaking customers in Berlin. You will resolve inquiries via email, chat, and phone while collaborating with cross-functional teams and learning our evolving product suite.

Fluency in English and German is required, and a finance or accounting background is a strong plus. You will own requests, document interactions, escalate complex issues, and ensure timely, accurate support for customers across Germany, Switzerland and Europe.

Qualifikationen

• Finance or accounting background is a strong plus.
• Experience with high volume customer inquiries and internal clarifications is a plus.
• Ability to handle multiple tasks at a high frequency.

Aufgaben

• Respond to customer queries via email, chat, and phone in a timely, knowledgeable manner.
• Troubleshoot and resolve issues, providing accurate information and follow-up.
• Document interactions and escalate complex cases to relevant teams.
• Own incoming requests, including creation of tickets for internal processing.
• Track-to-resolution of recorded incidents or bugs.
• Handle inquiries for customers in Germany, Switzerland, and the rest of Europe.
• Be the first internal contact for knowledge on our software operations.

Kenntnisse

Fluent English

Fluent German

Jobbeschreibung

# Customer Care Specialist - Spend -German SpeakerPerkVia arbeitnowBerlin, DEPubliée il y a 14h## Description du poste**About Us** Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more.## About the RoleJoin Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence.In this role, you’ll collaborate with cross-functional teams and learn our ever-evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency.## What You’ll Do* Respond to customer queries via email, chat, and phone in a timely and knowledgeable manner* Troubleshoot and resolve issues while providing accurate information and following up as needed* Document interactions and escalate complex cases to the appropriate teams* Ownership of incoming requests from customers, including the creation of tickets for the internal organization* Ownership for tracking-to-resolution of recorded incidents or bugs* Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe* Internally, you’re the first point of contact for knowledge on the operational use of our software## What We’re Looking For* Background in finance and or accounting is a strong plus* Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus* Ability to handle a variety of tasks at a high frequency* Structured and detail oriented approach to work* **Fluency in English and German**, additional languages are a plus## **What we offer*** Receive competitive compensation and equity ownership in Perk* Rest and recharge with our generous allocation of vacation days plus public holidays* Take control of your physical health with your choice of private healthcare or a gym allowance* Know that your loved ones are protected financially through your Life Insurance if the worst were to happen* Join our unforgettable Perk events, including our spectacular annual summer party* Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones* Make your money go further with our flexible compensation plan* Focus on your family with 17 weeks’ paid parental leave during your child’s first year* Contribute to your community with 16 paid hours per year to sp...