Customer Care Specialist – KOREAN (f/m/d)

Mytheresa; München; Hybrid; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading digital luxury shopping platform is seeking a Customer Care Specialist (KOREAN) to join its Munich or Leipzig team. The role involves building customer relationships, providing excellent service, and collaborating with various departments. Ideal candidates will have experience in customer service within luxury retail, along with native-level proficiency in Korean and strong English communication skills. We're dedicated to a diverse workforce and ensure a fair hiring process.

Leistungen

Up to 32 days of holiday

Mobile office option

Language and e-learning courses

Employee discounts

Pension scheme

Access to mental health support

Qualifikationen

• Previous experience in a customer service role, especially in luxury retail.
• Strong interpersonal skills and critical thinking.
• Familiarity with customer communication technology.

Aufgaben

• Build customer relationships and foster brand loyalty.
• Respond efficiently to customer requests via phone and email.
• Collaborate with Payments, Customs, and Shipping teams.

Kenntnisse

Customer service experience

Excellent communication skills

Problem-solving skills

Native-level Korean

Good English skills

Tools

MS Office

Jobbeschreibung

Customer Care Specialist – KOREAN (f/m/d)

To support our Customer Care Team we are searching for a Customer Care Specialist (f/m/d) to be based in our Munich office or in our warehouse in Leipzig.

What You Will Do

• Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
• Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
• Consistently meet the highest service and KPI standards of the department
• Establish and maintain relationships to build a portfolio of relevant customers
• Collaborate closely with Payments, Customs, Warehouse and Shipping

Who You Are

• Previous experience in customer service within (luxury) retail or relevant customer‑facing roles
• Excellent communication, interpersonal skills as well as strong critical thinking and problem‑solving skills
• Familiarity with customer communication and e‑commerce‑related technology
• Good computer skills, especially MS Office
• Conscientiousness when handling customer data
• Flexibility, resilience, and the ability to work as part of a team
• Native‑level proficiency in Korean (written and spoken) and excellent English skills; additional languages are a plus

What We Offer in Munich

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU‑countries (job and position permitting)
• Language & e‑learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Access to LinkedIn Learning
• Individual support on mental health & well‑being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan

What We Offer in Leipzig

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Language & e‑learning courses
• Staff discount of up to 30%
• Discounted meals
• Free daily supply of hot drinks and fresh fruit
• Exclusive canteen and roof terrace for a relaxing break
• Attractive ‘Refer a Friend’ referral program
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Free local transport
• Individual support on mental health & well‑being
• Social Day
• Employee Share Purchase Plan

Who We Are

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high‑end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.