Customer Care Specialist

Vilgain s.r.o.; Deutschland; Hybrid; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading Czech lovebrand is seeking a Customer Care Specialist to enhance customer experiences via seamless communication through multiple channels. This role embodies customer empathy and requires a native-level German speaker with conversational English skills. Join us in making a meaningful impact on our customers' journeys while working in a supportive and dynamic team environment, with additional benefits such as a flexible work environment and generous vacation policy.

Leistungen

5 weeks of vacation

Monthly shopping credits

Multisport card

Meal allowance

Pension contribution

Internal training and language courses

Qualifikationen

• Native-level German speaker.
• Conversational English speaking skills.
• Experience in customer care is a plus.

Aufgaben

• Communicate daily with customers via various channels.
• Handle questions regarding orders and products.
• Build excellent customer relationships.
• Collect feedback and propose customer care improvements.
• Work closely with logistics, purchasing, and marketing teams.

Kenntnisse

Customer empathy

Calm communication

Proactivity

Teamwork

Solution-oriented mindset

Jobbeschreibung

We are Vilgain 🖤 – a Czech lovebrand that is changing the way people think about food, health, and lifestyle. We do things honestly, with heart, and with high demands on ourselves and on quality.

Right now, we are looking for a Customer Care Specialist who will be the voice and face of Vilgain for our customers and help us move their experience with our brand one step further. Someone for whom customer care is not a duty, but a natural part of their mindset and relationship with the brand.

What you will do:

• Daily communication with customers via phone, e-mail, comments, reviews, and social media, without call scripts or learned phrases.
• Handling questions related to orders, products, and purchasing, including complaints and individual requests.
• Building an excellent customer experience so that customers like to return to Vilgain.
• Collecting and evaluating feedback and proposing improvements to customer care.
• Working with internal systems and internal order management.
• Close cooperation with other teams across the company – logistics, purchasing, and marketing.

How we know you’re our person:

• You can empathise with the customer and communicate calmly and empathetically.
• You have German at native-speaker level.
• You can communicate in English at least at a conversational level; knowledge of German is an advantage.
• Experience in customer care is a plus, but natural communication skills and a human approach matter more to us.
• You are proactive, creative, and look for solutions, not excuses.
• You enjoy teamwork but can also work independently and take responsibility for your decisions.

What we offer you:

• Meaningful work in a lovebrand where customer care has real impact.
• An informal environment with space for your own ideas and improving things around you.
• The option of occasional home office.
• 5 weeks of vacation.
• Monthly credits for shopping on our e-shop, a Multisport card, a meal allowance, and a pension contribution.
• Internal education and training, including language courses.