Customer Care Agent Lisbon with Relocation

Cross Border Talents; Hamburg; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A global organization in digital transformation is seeking a Customer Support professional fluent in German for their Lisbon office. The role involves providing assistance through various channels, resolving inquiries, and maintaining user satisfaction. Ideal candidates should have strong German and English skills, with a preference for those having customer support experience. The company offers a competitive package including relocation assistance, health insurance, and performance bonuses. Join a team that values growth and diversity.

Leistungen

Competitive compensation package

Performance-based bonuses

Private health insurance

Daily meal allowance

Monthly transportation allowance

Relocation package

Qualifikationen

• Fluent/native-level German (C2) and good English skills (B2).
• Experience in customer support or similar role is advantageous though not required.
• Availability to relocate to Lisbon and start immediately.

Aufgaben

• Provide professional customer assistance through email, chat, and phone.
• Resolve user inquiries related to content policies and platform features.
• Maintain high levels of user satisfaction and adherence to quality standards.

Kenntnisse

Fluent/native German (C2)

Good English skills (B2)

Client Services

Business Analysis

Abinitio

Jobbeschreibung

German Speaking Customer Support Lisbon Portugal

Join a globally recognized organization specializing in digital transformation consulting and technology. In this role you will provide world‑class customer support for one of the most widely used and respected online media platforms in the world, known for empowering creators and inspiring audiences worldwide.

Why Work in Lisbon

Lisbon stands out as one of Europe’s leading destinations for digital and professional growth. The city offers a unique combination of strong international business presence, a welcoming atmosphere, affordable living costs and high quality of life, all surrounded by picturesque scenery and warm hospitality.

Key Responsibilities

• Provide professional customer assistance through email, chat and phone.
• Resolve user inquiries related to content policies and platform features.
• Maintain high levels of user satisfaction and adherence to quality standards.
• Accurately record case information and escape issues when necessary.
• Contribute to a collaborative, multicultural and results‑driven work environment.

Candidate Profile

• Fluent/native‑level German (C2) and good English skills (B2).
• EU citizenship or valid Portuguese residence card (no visa sponsorship).
• Availability to relocate to Lisbon and start immediately.
• Experience in customer support or similar role is advantageous though not required.

What We Offer

• Competitive compensation package plus monthly language allowance.
• Performance‑based bonuses.
• Daily meal allowance (via meal card).
• Private health insurance.
• Paid initial training and ongoing development.
• Monthly transportation allowance.
• Relocation package (2500 gross) paid with your first salary.

Advance your career with an international company that values growth, teamwork and diversity. If you’re ready to take on a new challenge and build your career in Lisbon, apply today!

Key Skills

• Abinitio
• Business Analysis
• Logistics & Procurement
• Client Services
• Business Analytics

Employment Information

Employment Type : Full Time

Experience : years

Vacancy : 1