Customer Advocate French-Speaking (x/m/f)

Flightright GmbH; Berlin; Vor Ort; EUR 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Homeoffice option

Workation days (remote work)

Zusammenfassung

Flightright GmbH is seeking a Customer Advocate (France) to be the main contact for our French customers, guiding them through their case journey. You will coordinate with airlines, external lawyers, and partner firms to assess cases and contribute to initial legal evaluations.

This role offers a hybrid setup in Berlin with two days in the office and three days remote, supporting cross-functional projects and ongoing service improvements.

Qualifikationen

• Fluent in French (C2) and very good English skills
• Excellent communication skills, clear and professional
• Independent, reliable and take ownership of tasks
• Highly self-motivated with ability to manage multiple priorities

Aufgaben

• You are the main point of contact for our French customers and guide them throughout their entire case journey
• You communicate with airlines, external lawyers, and partner law firms
• You assess incoming cases and support the initial legal evaluation
• You contribute ideas to improve and optimise our operational processes
• You support cross-functional projects and help develop our services

Jobbeschreibung

Information

#Give people access to justice!

Digital technologies are significantly transforming the legal market – and this development will only accelerate in the years to come. Flightright, Chevalier and freem form the Allright Group! We are at the forefront of Legal Tech automation and provide legal support to air passengers facing issues with airlines, as well as in the fields of traffic and labor law.

Our French-speaking Operations Team at Flightright is growing! We are one of the core teams within the company. Every day, we stand up for the rights of our customers and are their first point of contact for questions and challenges. With our hands-on mentality and drive to continuously improve, we always find the best solutions – even for the most complex cases.

Are you ready to join us and become part of a fun, ambitious, and purpose-driven team?

We are looking for YOU as our Customer Advocate (x/f/m) – France!

Your mission

• You are the main point of contact for our French customers and guide them throughout their entire case journey
• You communicate with airlines, external lawyers, and our partner law firms
• You assess incoming cases and support the initial legal evaluation
• You contribute your own ideas to improve and optimize our operational processes
• You support cross-functional projects and help further develop our services

Your profile

• You have a strong interest in consumer protection and are eager to quickly dive into new and complex topics
• You have excellent communication skills and express yourself clearly and professionally
• You work independently, reliably, and take ownership of your tasks
• You are highly self-motivated and able to manage multiple priorities effectively
• You are fluent in French (C2 level) and have very good English skills – German is a plus, but not required

Why us?

• Modern working routine with a homeoffice option- 5-day week divided into 2 days in our Berlin office on site and 3 days in our home office. No work on the weekends!
• In addition to your vacation, you are entitled toworkation days where you can work 100% remotely
• Diversity is more then important to us! We are looking for people with various cultures, ethnicities, gender identities and beliefs
• You can look forward to work in afriendly, courteous and motivated team
• Exciting and monthly employee eventsregarding our culture & value as well as team trips, summer camps and workshops await you
• We support you with a discount forurban sports, public transport, or bike leasing. Corporate discounts are included and much more
• Feedback & Recognition - Special projects are awarded the APA Award every quarter, performance feedback is available with your teamlead every six months