Cruise Line Customer Advisor (Danish) - Remote from Portugal

Phiture; Remote; EUR 21.000; Vollzeit

Zusammenfassung

A travel agency is seeking a customer support representative to help individuals plan unforgettable holiday experiences. The role involves handling inbound calls, providing guidance on cruise packages, and assisting travel agencies with booking management. Ideal candidates will have a background in sales and possess strong communication skills. This position offers a salary of 1500 x 14, with additional benefits like shared accommodation for relocation. Remote work is not available for this position.

Leistungen

Room in a shared apartment

Monthly rent 280 with utilities included

Qualifikationen

• Any level of sales experience is welcome.
• Attention to detail and ability to manage multiple tasks.

Aufgaben

• Handle inbound calls and customer inquiries.
• Provide professional guidance on cruise packages and destinations.
• Assist travel agencies with booking management.
• Deliver pre-booking and post-booking customer support.

Kenntnisse

Strong communication skills

Interpersonal skills

Problem-solving approach

Comfortable using digital tools

Jobbeschreibung

Start Date: 15 January

Do you enjoy the sea, travel, and helping people plan unforgettable holiday experiences?

In this role, you will support one of the world’s fastest‑growing cruise brands, guiding customers as they organise their dream voyages.

Salary & Benefits

• 1500 x 14 salary
• Relocation from outside Portugal:
  • Room in a shared apartment for up to 12 months
  • Monthly rent 280, all utilities included (deducted directly from payslip)
• Remote work model (must be based in mainland Portugal)
• Monday to Friday: 08:00/17:00

This position is ideal for individuals who enjoy customer interaction and feel comfortable recommending additional or alternative options when relevant.

Any level of sales experience is welcome.

Key Responsibilities

• Handle inbound calls and customer inquiries
• Provide professional guidance on cruise packages and destinations
• When appropriate, offer package upgrades or alternative options
• Deliver pre‑booking and post‑booking customer support
• Assist travel agencies with booking management
• Inform customers about documentation, prices, ships, destinations and related topics

Ideal Candidate Profile

• Any background in sales (retail, call centre, tourism, e‑commerce, etc.)
• Strong communication and interpersonal skills
• Attention to detail and a problem‑solving approach
• Comfortable using digital tools
• Ability to manage multiple tasks