Croatian Speaking Customer Service Representative

Essence Coaching Group; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A dynamic customer service firm in Stuttgart is seeking a Croatian Speaking Customer Service Representative to assist users with booking inquiries and ensure a positive experience. Ideal candidates should have a C1/C2 level of Croatian and good English skills. The role offers a competitive salary along with relocation support to Greece, fostering a multicultural work environment. Join us to gain valuable international experience while enjoying life in a vibrant city.

Leistungen

Assistance with moving to Greece

Full onboarding and continuous support

Multicultural and inclusive workplace

Qualifikationen

• C1/C2 level of Croatian and good level of English.
• Strong communication and problem-solving skills.
• Previous customer service or hospitality experience is a plus.

Aufgaben

• Handle customer inquiries via phone, email, and chat.
• Support customers with reservations, changes, cancellations, and payments.
• Resolve customer issues efficiently and professionally.
• Manage multiple customer interactions daily with empathy and care.

Kenntnisse

C1/C2 level of Croatian

Good level of English

Strong communication skills

Problem-solving skills

Jobbeschreibung

Croatian Speaking Customer Service Representative

Location: Athens, Greece
Schedule: Monday Sunday, 09:00 19:00 (rotational shifts)
Contract Type: Fixed-term contract (8 months)
Salary: 1,200 Eurogross per month

About the Job

Are you a Croatian speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers relocation support, paid training, and the opportunity to gain valuable international experience while living in one of Europe's most vibrant cities.

You will play a key role in delivering excellent customer service by assisting users with booking‑related inquiries and ensuring a smooth, positive experience across all communication channels.

What You’ll Do

• Handle customer inquiries via phone, email, and chat.
• Support customers with reservations, changes, cancellations, and payments.
• Resolve customer issues efficiently and professionally.
• Ensure accurate documentation and compliance with procedures.
• Manage multiple customer interactions daily with empathy and care.
• Work closely with colleagues to maintain high service standards.

What You’ll Bring

• C1/C2 level of Croatian and good level of English.
• Strong communication and problem‑solving skills.
• Previous customer service or hospitality experience is a plus.
• Willingness to work rotating shifts.
• Calm, solution‑oriented approach.
• Comfortable working in a multicultural environment.

Perks and Benefits

• Assistance with moving to Greece and settling in Athens.
• Competitive salary: 1,200 Eurogross per month.
• Full onboarding and continuous support.
• Multicultural and inclusive workplace.
• Build valuable customer service experience.
• Live and work in sunny Athens.