Critical Services Technician - Data Centre Operations (m/f/d)

JLL Technologies & Services GmbH; Offenbach am Main; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Competitive salary with shift premiums

Company pension scheme

30 days annual leave

Job ticket/transportation allowance

Employee referral bonuses

Zusammenfassung

JLL Technologies & Services GmbH seeks a Critical Services Technician for data centre operations in Frankfurt am Main. The role covers monitoring, maintenance, incident response, and compliance with German standards across 24/7 shifts.

Ideal candidates have technical trades training, relevant certifications, and experience with DCIM/BMS systems, with strong teamwork and communication skills. Competitive salary and shift premiums offered.

Qualifikationen

• Completed Ausbildung in one of the listed technical trades.

Aufgaben

• Monitor critical systems via BMS/DCIM platforms and track real-time performance.
• Perform structured inspection rounds and preventive maintenance.
• Respond to alarms and coordinate with service providers.
• Document incidents, shift handover reports and compliance records.
• Ensure safety and security protocols and DGUV/VDE/GDPR adherence.

Kenntnisse

Independent worker

Problem solving

Teamwork

Stress tolerance

Strong communication

Ausbildung

Electronics Technician apprenticeship (Betriebstechnik)

Mechatronics Technician apprenticeship

Plant Mechanic apprenticeship (SHK)

Electrical safety officer certification

First Aid certification

Fire Safety Officer training

Class B driving license

Tools

DCIM platforms (Nlyte, Sunbird, FNT Command)

BMS systems (Siemens Desigo, Schneider Electric, Johnson Controls)

ServiceNow

JIRA

Jobbeschreibung

Offenbach, HE 63067

Offenbach, HE 63067

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Critical Services Technician - Data Centre Operations (m/f/d)

Role Summary

Critical 24/7 operational role ensuring availability and performance of mission-critical data centre infrastructure at one of our new client’s facilities. Responsible for monitoring, maintenance, incident response, and compliance with German data centre standards.

Location

Frankfurt am Main

Employment Type

Full-time, Permanent (24/7 including weekends/holidays)

Key Responsibilities

Infrastructure Monitoring

• Monitor critical systems via BMS/DCIM platforms (power, UPS, cooling, fire protection, security)

• Track environmental parameters and system performance in real-time

• Document all activities and deviations in shift logs

Maintenance & Inspections

• Conduct structured inspection rounds every 2-4 hours

• Perform visual/functional checks of UPS, generators, HVAC, electrical systems

• Execute minor preventive maintenance tasks

• Support planned maintenance activities

Incident Response

• Respond immediately to alarms and system faults

• Perform initial diagnostics and implement emergency protocols

• Coordinate with external service providers

• Escalate critical issues per established procedures

• Document incidents in ticketing systems (ServiceNow, JIRA)

Documentation & Communication

• Complete detailed shift handover reports

• Maintain compliance documentation (DIN EN 50600, ISO 27001)

• Communicate with customers regarding incidents/maintenance

• Coordinate with Security, IT, and Facilities teams

Compliance & Safety

• Enforce security protocols and access control

• Ensure compliance with DGUV, VDE, BDSG/GDPR requirements

• Participate in safety drills and report hazards

Essential Requirements

Education & Certifications

Required

• Completed Ausbildung in: Elektroniker für Betriebstechnik, Mechatroniker, Anlagenmechaniker für SHK, or comparable

• Elektrofachkraft certification (or willing to obtain within probation)

• First Aid certification (valid within 2 years)

• Fire Safety Officer training (Brandschutzhelfer)

• Valid Class B driving license

Technical Knowledge

• Electrical power distribution systems (low/medium voltage)

• HVAC and climate control technology

• UPS systems, battery banks, emergency generators

• Basic IT infrastructure (servers, network equipment)

• Understanding of Tier III/IV critical infrastructure concepts

Language Proficiency

• Technical terminology proficiency in German

Personal Competencies

• Independent worker with strong problem-solving skills

• Team-oriented with excellent communication

• High stress tolerance and calm under pressure

• Reliable, punctual, flexible with shift changes

• Minimum 1-2 years technical operations experience

Preferred Qualifications

Experience

• Data centre, telecommunications, or colocation environments

• Tier III/IV certified facilities

• Equipment brands: Schneider Electric, Eaton, Vertiv, Stulz, Siemens

Additional Certifications

• CDCP (Certified Data Centre Professional)

• Sachkundenachweis Kältetechnik

• VDE certifications (VDE 0100, VDE 0105-100)

• Manufacturer-specific training

Systems

• DCIM platforms (Nlyte, Sunbird, FNT Command)

• BMS systems (Siemens Desigo, Schneider Electric, Johnson Controls)

• Ticketing systems (ServiceNow, JIRA, BMC Remedy)

Working Environment & Benefits

Conditions

• rotating shifts

• State-of-the-art Tier III certified facilities

Benefits

• Competitive salary with shift premiums

• Company pension scheme (betriebliche Altersvorsorge)

• 30 days annual leave

• Job ticket/transportation allowance

• Employee referral bonuses

Regulatory Compliance

Role requires adherence to: DIN EN 50600, VDE 0100/0105-100, DGUV Vorschrift 1 & 3, ISO 27001, ISO 50001, BDSG/GDPR, Arbeitsschutzgesetz, Arbeitszeitgesetz.

What We Offer

• Opportunity to lead a flagship account with significant strategic importance to our organization

• Platform to influence and shape best practices in Life Sciences real estate management globally

• Exposure to cutting-edge operational practices and technologies across international markets

• Collaborative, innovative work environment with access to industry-leading resources and expertise

• Comprehensive professional development program and clear advancement pathways

• Competitive compensation package including performance-based incentives

• Global mobility opportunities within a growing international organization

Location

On-site –Offenbach, DEU

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