Creative Project Manager, Workflow Coordinator – 2nd Shift

Jobtailor; Deutschland; Remote; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Senior Project Manager to coordinate client projects with our creative teams. This role focuses on delivering on time, within budget, and to the client's specifications.

You will lead cross-functional planning, track progress in our project system, and maintain proactive client communications to ensure satisfaction and repeat business.

A bachelor's degree and at least five years in client-facing project management are required; banking/design backgrounds are a plus.

Qualifikationen

• Bachelor's degree in a business-related field or equivalent experience.
• Minimum 5 years in a client-facing project-management role.
• Background in Design and/or Banking is advantageous.
• Strong computer skills; quick to learn new programs and troubleshoot
• Proactive, collaborative, and driven with attention to detail.
• Experience using metrics to measure and improve performance.

Aufgaben

• Act as primary liaison between clients and internal creative teams.
• Manage projects: scheduling, estimating, job detail collection, tracking.
• Promote excellent customer service with proactive communications on status.
• Assemble resources needed to implement client projects.
• Enter and track data components in the client project system.
• Lead day-to-day management to meet client expectations and priorities.

Kenntnisse

Project Management

Client Relationship Management

Data Tracking

Creative Services Understanding

Metrics Tracking

Ausbildung

Bachelor's degree in area relative to the business

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Access

Adobe InDesign

Adobe Illustrator

Adobe Photoshop

Adobe Acrobat

Jobbeschreibung

• Act as primary day-to-day liaison between clients and internal creative teams
• Manage projects, including scheduling, estimating, obtaining job detail information and job tracking
• Establish and promote excellent customer service through effective and proactive communications to inform clients and other stakeholders on project status
• Assemble appropriate resources/departments required to successfully implement the client's projects
• Enter and track a high volume of data-related work components and updates to the client project tracking system
• Effectively manage multiple timelines and projects at various stages of a project life cycle
• Peer Proof creative to ensure the accuracy of specifications
• Lead day-to-day management and optimization of projects, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectations
• Demonstrate understanding in each area of Creative Services
• Attend and set relevant client meetings and project management status calls bringing in appropriate resources from Creative Services as needed
• Maintain contact with clients and Creative team to set project milestones, create project estimates, track schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required
• Maintain pre-set deadlines and produce innovative designs while understanding and adhering to clients’ budgets for individual projects
• Track and report on quality metrics and strategize with the client to develop customer loyalty
• Trains other employees as needed
• Perform other related duties and participate in special projects as assigned.

Requirements

• Bachelor's degree in area relative to the business
• Minimum 5 years of relevant experience in a similar client facing position
• Background in the Design and/or Banking industry preferred
• Excellent computer skills; ability to learn new programs, and ability to provide basic troubleshooting
• Must be proactive, collaborative, driven, and seek excellence in the execution of tasks
• Experience in utilizing continuous improvement tools to create and track metrics
• Complete understanding of the "Big Picture" which allows the individual to problem-solve, analyze potential solutions, and use sound judgment to make good business decisions
• Ability to interpret and understand clients’ expectations and guide creative teams
• Strong project-management skills, organizational skills, and time-management skills
• Proven track record with strong and effective client relationships and solution delivery
• Superior presentation and communication skills, both written and verbal, with the ability to listen for understanding
• Ability to manage multiple projects across multiple timelines in a dynamic environment
• Excellent interpersonal skills; experience and ability to work with cross-functional teams, internally and client-side
• Ability to anticipate needs on behalf of the client, not only to serve the client but also to increase volume and profitability
• Knowledge of administrative software, including Microsoft Office (Excel, Word, PowerPoint) and Access; basic working knowledge of design or development skills/software (Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat)
• Must have the ability to work independently and manage high volumes of information during high-stress situations.

Core Competencies

Demonstrates strong project management and organizational skills, effectively managing multiple client projects while ensuring adherence to timelines and budgets. Proficient in utilizing administrative software and fostering excellent client relationships through proactive communication and problem-solving.

Highest-signal resume keywords

• Project Management
• Client Relationship Management
• Microsoft Office Suite
• Adobe Creative Suite
• Continuous Improvement Tools

Hard Skills

• Project Management
• Data Tracking
• Job Management Software
• Creative Services Understanding
• Metrics Tracking

Soft Skills

• Excellent Communication Skills
• Interpersonal Skills
• Proactive Problem-Solving
• Collaboration
• Time Management

Industry Keywords

• Design Industry
• Banking Industry
• Customer Service
• Creative Team Liaison
• Client Expectations

Tools & Technologies

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Access
• Adobe InDesign
• Adobe Illustrator
• Adobe Photoshop
• Adobe Acrobat