Coordinator Process Management Customer Service

Zero to One Search; Frankfurt; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A digital bank is seeking a dedicated individual to join their team in Frankfurt. The role involves analyzing key performance indicators and optimizing customer service processes. Candidates should have a degree in business or economics, strong analytical skills, and be fluent in German. This position offers a vibrant work environment and numerous benefits, including training opportunities and public transport tickets.

Leistungen

Public transport ticket

Shopping and service vouchers

Free drinks

Fresh fruit

Complimentary team lunches

Qualifikationen

• Successfully completed a degree or vocational training in business or economics.
• Initial experience in operations, customer service, or process management.
• Strong analytical skills with a solid understanding of numbers.

Aufgaben

• Analyze relevant KPIs and develop customer service strategies.
• Define and monitor new customer service processes.
• Coordinate external service providers.

Kenntnisse

Analytical skills

Communication skills

Team orientation

Structured work approach

Process management

Data-driven decision making

Business-fluent German

Good English skills

Ausbildung

Degree in business or economics

Jobbeschreibung

Overview

Our client is a digital bank providing a variety of financial products and services via its mobile app. It includes online account opening, budgeting tools, mobile payments, and more, all designed to make banking easier for its customers.

Location

Location: Germany, Frankfurt am Main

Type of contract

Type of contract: Permanent, on-site

Responsibilities

• You analyze relevant KPIs, derive strategic measures from them, and continuously develop customer service.
• You define and document new customer service processes, monitor their implementation, and manage projects for process optimization and quality assurance.
• You coordinate external service providers and ensure that their performance meets the agreed quality standards.
• You act as the central contact person for our client's communication tool and are responsible for its effective use and further development.
• You handle regulatory documentation, carefully record all required information, and work closely with other departments to achieve measurable improvements.

Qualifications

• You have successfully completed a degree or above-average vocational training, ideally with a focus on business / economics.
• You bring initial professional experience in operations, customer service, or process management—preferably with a digital or technical focus.
• You possess strong analytical skills and a solid understanding of numbers, enabling you to make data-driven decisions and derive strategic measures from them.
• You work in a structured and independent way and have the ability to think about processes holistically, design them, and implement them sustainably.
• You stand out through strong communication skills and team orientation and work effectively both internally and with external service providers.
• Business-fluent German skills (spoken and written) and good English skills round off your profile.

Benefits

• Long-term perspective: Our client is continuously growing and offers employees sustainable career prospects.
• Start-up flair: The stability of an established online company combined with the spirit of a start-up—you’ll benefit from long-term planning while having the opportunity to actively shape the organization.
• A workplace where you’ll feel comfortable: An informal work environment, first-name culture, regular team events, and an open, collaborative atmosphere.
• Learning opportunities: A wide training catalog and specialized HR development to support you on your career path.
• Perks: Public transport ticket, shopping and service vouchers, free drinks, fresh fruit, and complimentary team lunches.
• Excellent transport connections: Offices are centrally located with outstanding transport links.