Configuration Specialist

RxREVU, Inc.; Ramstein-Miesenbach; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Housing allowance

COLA

Zusammenfassung

SOSi seeks an experienced Configuration Specialist for Ramstein AB, Germany, to manage configurations across networks and government systems. You will implement CM programs, support the Change Control Board, and maintain licensing and documentation, ensuring alignment with DoD standards and ITSM practices.

The role requires collaboration with engineers and technicians, strong written and verbal communication, and the ability to produce concise briefing materials.

Qualifikationen

• Active in-scope secret clearance required.
• Bachelor’s degree in a relevant field or equivalent experience.
• 5+ years of intensive experience in configuration management and ITIL processes.
• Experience with enterprise ticketing and software licensing management.

Aufgaben

• Provide configuration management for networks and systems.
• Implement and maintain a CM program with change control for hardware and software.
• Support change control boards and document minutes.
• Maintain software licensing, licenses, warranties, and support data.
• Document revisions, environment configurations, and architecture diagrams.
• Analyze changes and assess impacts prior to baselines.
• Produce status reports and weekly activity summaries.
• Communicate with customers and stakeholders; lead technical briefings.
• Ensure compliance with DoD and military standards as required.

Kenntnisse

ITIL knowledge

Ticketing systems

SCCM knowledge

Configuration management

Strong communication

Ausbildung

BA/BS in CS or related

Tools

Remedy

ServiceNow

Ivanti

SCCM

Jobbeschreibung

Company Description

Founded in 1989 and headquartered in Reston, Virginia, SOSi is a private defense and government solutions business specializing in advanced technology systems and mission support. Its capabilities include data science, software development, network engineering, intelligence, surveillance, and reconnaissance (ISR), and logistics.

Job Description

Overview:

SOSi is currently seeking an experienced Configuration Specialist in Ramstein AB, Germany, in support of our government customer.

Essential Job Duties:

• Provide configuration management of all managed networks and systems.
• Implement and maintain a configuration management program that encompasses documented change control procedures and practices for both hardware and software on all supported networks/systems.
• Support the Change Control Board (CCB), record and post CCB meeting minutes.
• Provide software licensing management for all assigned systems and networks.
• Maintain license, warranty, and support services data for hardware and software.
• Document current revision level of all key components, maintain documentation on the configuration of all environments under configuration control to include architecture diagrams.
• Document all changes to the configuration of supported environments.
• Analyze and evaluate engineering change proposals and software requests to determine network and system, impacts prior to baseline implementation.
• Ensure configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates.
• Implement, update, and maintain enterprise level configuration management products and systems.
• Analyze the current enterprise configuration management implementation and provide status reports before and after remediation actions are engineered and executed.
• Provide weekly activity reports describing activities accomplished.
• Communicate effectively orally and in writing with customers, stakeholders, and technical specialists, including leading detailed technical discussions and developing/presenting required briefing materials.
• Perform various audits, design reviews, and document results.
• Ensure the application of military standards and requirements for the statement of work are properly implemented.
• Develop configuration and data management documentation based on program requirements and implement new processes as needed.
• Establish and govern structured document repositories, ensuring quality control and precise version tracking for all project artifacts, system baselines, and the Approved Products List (APL).
• Control access to configuration management products, maintain records of their status, and ensure safe and secure storage to protect against damage and unauthorized access.
• Select and package various components that comprise the final working product.
• Provide guidance and work leadership to less-experienced staff members, may have supervisory responsibilities, and may serve as technical team or task leader.

Qualifications

Minimum Requirements:

• Must possess an Active in-scope secret clearance.
• Education: BA/BS in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance.
• This position requires five (5) years of intensive and specialized experience.
• Education and experience requirements may be substituted with:
  • A master's degree (in subjects described above) and three (3) years' experience of which two (2) must be specialized.
  • No Degree and 13 years' experience of which five (5) must be specialized.
• Must receive TESA approval from the German government.
• Detailed understanding of ITIL change, configuration, and release management processes of ITIL v4/v5 change, configuration, and release management processes, with a proven ability to apply ITSM principles to optimize and streamline administrative workflows.
• Experience with IT project management and O&M coordination.
• Strong interpersonal skills and the ability to extract, understand, and document system specifications and designs from network engineers and system administrators.
• ITIL / ITSM / CMMI experience.
• Experience using an enterprise ticketing system to coordinate and schedule activities (e.g., Remedy, ServiceNow, Ivanti).
• Experience understanding SCCM capabilities, validating deployment plans, and ensuring regular deployment schedules.
• Knowledgeable in multiple current technology areas, including client and server computer hardware and operating systems, end-user desktop software, remote management, IAVA process, and end-user device security management and patching.
• Strong oral and written communication skills are required.
• Developed problem-solving and analytical abilities.

Preferred:

• ITIL v4 or v5 Foundations
• DoD 8570 IAT level II compliant (e.g., CompTIA Security+ certification)

Additional Information

Work Environment:

• Normal office conditions with potential to perform duties in deployed locations.
• May be requested to work evenings and weekends to meet program and contract needs.
• Housing allowance (HOLA) and cost of living allowance (COLA) will be added to base salary.

Working at SOSi:

• All interested individuals will receive consideration and will not be discriminated against for any reason.