Concierge

Sonida Senior Living; Augsburg; Vor Ort; EUR 25.000 - 32.000; Vollzeit

Benefits dieser Stelle

Flexible scheduling

Health insurance

Dental insurance

Vision insurance

401k

Zusammenfassung

Sonida Senior Living is seeking a friendly receptionist for its Waterstone on Augusta community. You will greet residents and visitors, answer telephone calls, provide directions, and help maintain a welcoming, organized front desk.

This role emphasizes customer service for seniors, requires reliable teamwork, and offers benefits and training opportunities. You will coordinate mail, support express shipments, and resolve questions to ensure a positive resident experience.

Qualifikationen

• Enjoy providing exceptional customer service to residents.
• Be a dependable, responsible team member.

Aufgaben

• Answer telephone and direct calls to the appropriate person, share community information.
• Greet and direct visitors to the community.
• Receive, sort, and forward incoming mail.
• Coordinate the pickup and delivery of express mail services (FedEx, UPS, etc.).
• Resolve customer questions and concerns.

Kenntnisse

Customer service

Phone etiquette

Jobbeschreibung

Find your joy here, at COMMUNITY, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more!

Waterstone on Augusta, a premier retirement community in Greenville, SC provides quality care to residents in an ASSISTED LIVING, MEMORY CARE community.

What we offer you:

• Flexible scheduling**
• Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
• SafelyYou - AI video technology that detects and prevent falls
• Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
• Sage - Improve call light response time and improvement to service and care
• Microsoft Power BI - one stop for all data needs
• Company support for educational and learning opportunities
• Paid referral programs for Team Member and Resident referrals
• Medical, dental, vision, and life/disability insurances*
• 401k retirement savings offering a discretionary match determined each year based on company performance
• Employee Assistance Program
• Dependent Care and FSA saving accounts
• PTO available day one
• Paid Training
• *Benefit eligibility dependent on employment status
• **Eligibility based on location

Receptionist Responsibilities include:

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Qualifications:

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team