Community Specialist

Russell Tobin; Remote; EUR 50.000; Vollzeit

Zusammenfassung

A leading internet company is looking for a Community Specialist in Düsseldorf to enhance community management efforts in Germany. The role involves developing a growth strategy for local communities by understanding user needs and coordinating with volunteer moderators. Ideal candidates have over 5 years of experience in community development and are proficient in both German and English. This fully remote position offers a salary of 50k euros per year.

Qualifikationen

• 5+ years of experience in community management and operations.
• Deep knowledge of German culture and internet landscape.
• Proficient in German and English.

Aufgaben

• Understand market user and moderator challenges.
• Innovate and scale the community growth playbook.
• Build plans to recruit and grow local moderators.
• Communicate insights to improve community initiatives.
• Analyze data and set KPIs for impactful projects.
• Collaborate cross-functionally with various teams.

Kenntnisse

Community development

Project management

Growth operations

Bilingual in German and English

Jobbeschreibung

JOB DESCRIPTION

12-month contract / fully remote / Salary 50k euros per year / Germany

Community Specialist

The front page of the internet, brings over 430 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities. Come for the cats, stay for the empathy.

We are seeking a strategic community management and operations expert to join the International Community team and help grow globally beyond the US. As an integral part of the International Community team, this role plays a key role in helping realize its mission: bringing community and belonging to everyone in the world.

As the Community Manager, you will be at the forefront of jumpstarting and fostering local communities. You will be an expert of the German market, proficient in English, and focused on proactive initiatives to build bridges with local volunteer moderators and innovate, iterate, refine, and scale our international consumer playbook. The insights derived from your relationships and experiments will help accelerate our growth in Germany.

This is a rare opportunity to join a new team at one of the most influential consumer products on the internet. If developing and proving out a community relations and growth playbook in close tandem with Product that unlocks the next hundreds of millions of global users excites you, then you’ve found the right place!

Responsibilities

• Gain a deep understanding of the market to identify user and local moderator challenges, and market opportunities.
• Iterate, innovate, and scale the consumer growth playbook by recognizing new opportunities, suggesting bold ideas and programs, and persuading internal teams to align on new plans.
• Build strategic plans to cultivate, recruit, educate, and grow a local community of moderators (i.e., volunteers who develop, maintain, and shape the culture of local communities). Implement a conversion funnel designed to onboard power users and external creators, transforming them into active moderators.
• Communicate quantitative and qualitative insights to optimize and improve the international consumer growth playbook.
• Be obsessive about achieving aggressive goals and outcomes.
• Analyze quantitative and qualitative data, set KPIs, and execute impactful community initiatives: leverage data to uncover community and moderator insights that will influence the direction of the local team in the market.
• Work cross-functionally with Product, Community, Engineering, Marketing, Safety, and BD.

What We Can Expect From You

• 5+ years of community development, project management, growth, operations, or product consulting experience with a track record of community-led projects that have driven business impact.
• Deep knowledge and understanding of German culture, including current events, politics, customs, traditions, language, topics of interest, and taboos.
• Nuanced comprehension of the digital landscape and the cultural intricacies inherent within it, including awareness of internet culture specific to Germany and other DACH countries and an appreciation for the diverse cultural facets shaping contemporary society.
• Succinct and persuasive communicator: able to collaborate effectively across internal teams, local users, moderators, partners, content creators, influencers, etc.
• Results-obsessed: demonstrates outstanding execution and high attention to detail.
• Deep interest in developing and driving projects, framing issues and seeking solutions, testing hypotheses, and iterating on process improvements.
• Proficiency in German & English and based in the EU time zone.

Bonus Points

• Experience being a power user of the company.