Community Manager (d/f/m)

Jung von Matt AG; Hamburg; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Jung von Matt AG in Hamburg is seeking a skilled Community Manager to oversee online communities for national and international brands. You will monitor conversations, respond professionally, and develop engaging formats to foster long-term engagement.

You bring fluency in German and English, a strong sense of tone, and the ability to translate audience insights into brand communication. Collaboration with social, strategy, and creative teams is essential.

Qualifikationen

• Deep understanding of social media platforms and digital culture.
• Strong sense for tone of voice and audience-specific interaction.
• Ability to interact with communities professionally, empathetically and brand-appropriately.
• Identify trends and potential crisis situations early.
• Analyze community feedback to derive learnings and recommendations.
• Strong understanding of platform-native content and digital brand communication.

Aufgaben

• Management and moderation of national and international communities across Facebook, Instagram, TikTok, YouTube and LinkedIn.
• Engaging with communities through comments, messages and conversations in a professional, empathetic and brand-appropriate way.
• Creating engaging dialogue formats, activation ideas and conversation starters to strengthen interaction and long-term community engagement.
• Supporting the development of community management guidelines, response logics and communication approaches.
• Monitoring trends, conversations, sentiment shifts and cultural developments across social media platforms and communities.
• Conducting social media monitoring and sentiment analyses to uncover relevant insights, trends and opportunities.
• Analyzing community feedback and performance data to derive learnings, recommendations and optimization ideas.
• Working closely with social media, strategy, creative and project management teams to bring community insights into campaigns and content.
• Advising clients on community management, engagement strategies and relevant platform developments.
• Ensuring a consistent, high-quality and brand-appropriate communication experience across all community touchpoints.

Kenntnisse

Social media knowledge

German English fluency

Community management

Communication tone

Jobbeschreibung

Your Tasks

• Management and moderation of national and international communities across Facebook, Instagram, TikTok, YouTube and LinkedIn.
• Engaging with communities through comments, messages and conversations in a professional, empathetic and brand-appropriate way.
• Creating engaging dialogue formats, activation ideas and conversation starters to strengthen interaction and long-term community engagement.
• Supporting the development of community management guidelines, response logics and communication approaches.
• Monitoring trends, conversations, sentiment shifts and cultural developments across social media platforms and communities.
• Conducting social media monitoring and sentiment analyses to uncover relevant insights, trends and opportunities.
• Analyzing community feedback and performance data to derive learnings, recommendations and optimization ideas.
• Working closely with social media, strategy, creative and project management teams to bring community insights into campaigns and content.
• Advising clients on community management, engagement strategies and relevant platform developments.
• Ensuring a consistent, high-quality and brand-appropriate communication experience across all community touchpoints.

About You

• You have a deep understanding of social media platforms, digital culture and community dynamics.
• You possess a strong sense for tone of voice, communication and audience-specific interaction.
• You are able to interact with communities professionally, empathetically and in a brand-appropriate way.
• You identify relevant trends, discussions and potential crisis situations at an early stage.
• You are able to analyze community feedback and derive relevant learnings and recommendations.
• You have a strong understanding of platform-native content and digital brand communication.
• You are fluent in German and English.

We are the oldest JvM agency. Founded 1991 in Hamburg with an ambitious goal to rewrite the rules of advertising.

We are the youngest JvM agency. Grew into a creative powerhouse with a cohort of 230 true campaigners and storytellers, strategists, social natives, tech lovers and craft-minded producers.

We are in the B2C business. That's why we have some powerful brands like BMW, SIXT, Lidl, Telekom, ZDF, BÜNDNIS 90/DIE GRÜNEN and BVG in our portfolio.

We are in the B2B business. That's why we know a lot about agriculture and data security and how to make people understand & love things like polymer electrolyte membrane fuel cells.

About us

We are looking for talents who bring new ideas to the table. People with fresh perspectives who challenge the status quo.

No matter your gender, background, abilities, age, sexual orientation, or religion. We especially encourage women, Black and POC individuals, people with disabilities or chronic illnesses, neurodivergent people, queer individuals, older or younger applicants, Jewish people, Muslims and members of other religions or belief systems to apply. At Jung von Matt, there is place for you.

Our spaces aren’t yet fully accessible for people with disabilities, but wherever there are physical or other barriers, we’ll work together to find solutions.