Community Manager

Shibari Study, GmbH; Weißenburg in Bayern; Hybride; EUR 30 000 - 43 000; Temps partiel

Résumé du poste

Shibari Study, GmbH is seeking a part-time Community Manager to own and grow our online community across Discord, Reddit, and our native platform. You will moderate conversations, build engagement programs, and translate community feedback into actionable insights for product, marketing, and support teams.

You'll recruit and train volunteer moderators, develop guidelines, and monitor community health metrics to drive retention and participation.

Qualifications

• 2+ years experience managing online communities at scale.
• Excellent written communication and tone.
• Hands-on Discord moderation and Reddit tools experience.
• Comfort with engagement metrics and turning data into action.
• Calm under pressure, de-escalation and guideline enforcement.
• Self-starter able to work across time zones and async.
• Genuine enthusiasm for community-building and our product.

Responsabilités

• Own day-to-day management across Discord, Reddit, and our native platform; moderate discussions and maintain warm, on-brand tone.
• Manage social media comments: respond, moderate spam, route issues to the right team.
• Develop and maintain community guidelines and escalation paths across channels.
• Recruit, train, and support volunteer moderators and ambassadors.
• Partner with Product, Marketing, Support to surface feedback for roadmap and messaging.
• Design and run engagement programs (AMAs, events, contests) to boost participation.
• Track health metrics and report trends to the team.
• Draft announcements, changelogs, and FAQs.
• Identify and recognize community champions and superusers.
• Monitor conversations for issues or reputational risks and elevate when needed.
• Contribute to broader community strategy and growth priorities.

Connaissances

Community management

Discord moderation

Reddit moderation

Engagement metrics

Data to action

Time zone independence

Tone and voice

Volunteer moderators

Community strategy

Outils

Moderation tools (Discord bots)

Reddit moderation tools

Description du poste

Your mission

We’re looking for a Community Manager to own and grow our community across Discord, Reddit, our native community platform, and the comment sections of our social media profiles. This is a hands-on role for someone who genuinely loves community work — you'll spend your days moderating conversations, running programs that keep members engaged, and turning community feedback into insight the rest of the team can act on. You'll work closely with Product, Marketing, and Support to shape a broader community strategy focused on engagement and retention, not just day-to-day upkeep.

What You'll Do

• Own day-to-day community management across Discord, Reddit, and our native community platform — moderating discussions, answering questions, and keeping the tone warm and on-brand.

• Manage the comment sections across our social media profiles: responding to questions and feedback, moderating spam and abusive content, and routing support issues to the right team.

• Build and maintain community guidelines, moderation policies, and escalation paths that work across all of our community and social channels.

• Recruit, train, and support volunteer moderators and community ambassadors.

• Partner with Product, Marketing, and Support to surface community and social feedback and feed it into roadmap and messaging decisions.

• Design and run engagement programs — AMAs, events, contests, challenges — that grow participation and retention

• Track community health metrics (active members, retention, sentiment, response times, including social comment response rates and sentiment) and report on trends to the team.

• Draft and distribute community communications: announcements, changelogs, FAQs.

• Identify, nurture, and recognize community champions and superusers, including engaged followers on our social channels.

• Monitor conversations across community platforms and social comments for emerging issues, bugs, or reputational risks, and elevate appropriately.

• Contribute to the team's broader community strategy, helping set goals and priorities for growth and retention.

Your profile

• 2+ years experience managing online communities (Discord, Reddit, forums, social media, or similar) at a meaningful scale.

• Excellent written communication and a strong sense of tone and voice

• Hands-on experience with Discord moderation/bots and Reddit moderation tools

• Comfortable working with engagement and retention metrics, and turning data into action

• Calm under pressure, skilled at de-escalating conflict and enforcing guidelines fairly and consistently, including in public-facing social threads

• Self-starter who can work independently across time zones and async

• Genuine enthusiasm for community-building and for our product

Nice to Haves

• Familiarity with community platforms beyond Discord/Reddit (e.g. Circle, Discourse, Facebook Groups, a custom native app)

• Experience with social media management or social listening tools (e.g. Sprout Social, Hootsuite, Brandwatch)

• Light content creation skills (graphics, video, memes) for community engagement

• Experience mentoring or managing a volunteer moderator team

Compensation & Logistics

• Part-time, 20 to 25+ hours per week, with potential to grow into a full-time role.
• Reports to the Chief of Staff.
• Paid hourly at approximately $30/hr, commensurate with experience. The exact rate will be discussed during the interview process based on background and community experience.