Commissions Associate

MORTGAGE ADVICE BUREAU LIMITED; Deutschland; Hybrid; EUR 26.000 - 38.000; Vollzeit

Benefits dieser Stelle

Learning & Development opportunities

Hybrid working hours

Inclusive culture

Zusammenfassung

Mortgage Advice Bureau Limited (MAB) is seeking a Commissions Associate to support processing and reconciliation of commission payments, handle queries, and maintain accurate records across systems. You’ll join a fast-paced, collaborative team where accuracy and attention to detail are valued.

You'll work with lenders and providers, resolve issues within service levels, and contribute to continuous improvement while developing your finance operations knowledge in a market-leading organisation.

Qualifikationen

• Experience in finance/admin/office-based roles is beneficial but not essential.
• Strong customer-focused approach and professional communication.
• Excellent attention to detail with data and systems.
• Good organisational skills and ability to manage priorities.

Aufgaben

• Processing and reconciling commission payments accurately and efficiently.
• Supporting weekly import and validation of commission statements.
• Liaising with lenders and providers to resolve commission and payment queries.
• Investigating Zendesk and banking queries within service levels.
• Collaborating with teams to resolve issues and deliver solutions.
• Handling telephone and email enquiries professionally with high support standards.
• Maintaining accurate records across multiple systems.
• Ensuring tasks adhere to internal controls and quality standards.
• Supporting continuous improvement initiatives within the team with flexible hybrid hours.

Kenntnisse

Attention to detail

Organisational skills

Customer-focused

Communication skills

Problem-solving

Ausbildung

A Levels

Business or Finance degree

Tools

Excel

Outlook

Zendesk

Jobbeschreibung

At MAB, our Commissions team plays a vital role in making sure advisers and Appointed Representatives receive accurate and timely commission payments. As a Commissions Associate, you'll be part of the team keeping everything running smoothly, from processing payments and resolving queries to investigating discrepancies and improving processes. It's a role where attention to detail, problem-solving and teamwork make a real difference every day. Whether you're looking to build on existing experience or take your first step into a finance-focused career, we'll provide the training and support to help you succeed. The Role This is an exciting opportunity to join a fast-paced and collaborative team where accuracy, organisation and attention to detail are highly valued. You'll be responsible for supporting the processing and reconciliation of commission payments, managing queries and ensuring information is maintained accurately across our systems. No two days are quite the same, and you'll have the opportunity to work with colleagues across the business while developing your understanding of finance operations within a market-leading organisation. We're open to candidates from a variety of backgrounds. Previous finance experience is beneficial but not essential. Whether you've recently completed your A Levels, graduated with a business or finance-related degree, or are looking to begin a career within a finance environment, we'd love to hear from you.

What You’ll Be Doing

• Processing and reconciling commission payments accurately and efficiently.
• Supporting the weekly import and validation of commission statements.
• Liaising with lenders and insurance providers to resolve commission and payment-related queries.
• Investigating and responding to Zendesk and banking queries within agreed service levels.
• Working collaboratively with teams across the business to investigate issues and deliver effective resolutions.
• Handling telephone and email enquiries professionally, providing a high standard of support.
• Maintaining accurate records across multiple systems.
• Ensuring tasks are completed in line with internal controls, processes and quality standards.
• Supporting continuous improvement initiatives within the team., Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)

A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work

We're looking for someone who enjoys solving problems, takes pride in accuracy and can build positive relationships with colleagues and stakeholders. You'll be organised, proactive and keen to learn in a supportive team environment.,

• Experience within a finance, administration or office-based environment would be beneficial but isn't essential.
• A strong customer-focused approach and professional communication style.
• Excellent attention to detail and the ability to work accurately with data and systems.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence using Microsoft Office applications, particularly Excel and Outlook.
• A proactive and resourceful approach to identifying and resolving issues.
• Strong communication skills with the ability to build effective working relationships.
• The ability to work independently while contributing positively to a collaborative team.
• A willingness to learn and develop within a finance-focused role.