Collections Specialist Dutch Speaker

Multitude; Berlin; Vor Ort; EUR 40.000 - 52.000; Vollzeit

Zusammenfassung

Multitude in Berlin is seeking a motivated Collection Specialist who speaks Dutch. You will engage with customers, manage overdue accounts, and negotiate sustainable repayment plans to restore financial health and protect relationships.

You will handle outbound calls, chats, and emails; build rapport; and apply empathy and negotiation skills to resolve balances. Familiarity with CRM systems and fintech environments is a plus.

Qualifikationen

• Fluency in Dutch (spoken and written).
• Fluency in English is a strong asset.
• Excellent communication and interpersonal skills.
• Strong problem-solving, negotiation, and conflict resolution abilities.
• Motivated, goal-oriented and resilient in customer-facing situations.

Aufgaben

• Initiate outbound calls, chats, and emails about overdue payments.
• Build rapport while discussing outstanding balances.
• Negotiate realistic, sustainable repayment plans.
• Motivate customers to fulfill obligations with empathy.
• Investigate delays and identify improvement solutions.
• Identify and escalate potential risk or fraud cases.
• Track and follow up on repayment plans for compliance.
• Verify and update customer contact details.
• Maintain thorough records of interactions in systems.
• Support collections team with projects and admin tasks.

Kenntnisse

Dutch fluency

English fluency (asset)

Communication skills

Negotiation

Empathy

Resilience

Tools

CRM software

Call center software

Fintech familiarity

Jobbeschreibung

We are looking for a motivated and empathetic Collection Specialist – Dutch Speaker to join our team in Berlin. In this role, you will be responsible for proactively engaging with customers, managing overdue accounts, and negotiating sustainable repayment plans. You’ll work closely with customers to understand their situations, provide tailored repayment options, and ensure a positive customer experience throughout the collections process.

Your Focus:

• Initiate and manage outbound phone calls, chats, and emails with customers regarding overdue payments.
• Build rapport with customers while professionally discussing outstanding balances.
• Negotiate realistic, customer-friendly, and sustainable repayment plans.
• Motivate customers to fulfill their financial obligations with empathy and professionalism.
• Investigate reasons for delayed payments and identify solutions to prevent recurrence.
• Identify and accelerate potential risk or fraud cases promptly.
• Track, monitor, and follow up on agreed repayment plans to ensure compliance.
• Verify and update customer contact details using available data sources.
• Maintain accurate and detailed records of all interactions, actions, and outcomes in internal systems.
• Support the collections team and manager with ongoing projects and ad hoc administrative tasks.

Required Skills & Qualifications:

Must-have:

• Fluency in Dutch (spoken and written).
• Fluency in English is a strong asset.
• Excellent communication and interpersonal skills.
• Strong problem-solving, negotiation, and conflict resolution abilities.
• Motivated, goal-oriented, and resilient in customer-facing situations.

Nice-to-have:

• Previous experience in collections, credit control, or customer service.
• Experience working with CRM systems or call center software.
• Familiarity with regulated financial environments or fintech companies.