CMS Knowledge Manager (Systems Administrator 3)- 29679

Mission Technologies, a division of HII; Ramstein-Miesenbach; Vor Ort; EUR 79.000 - 100.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision

Wellness resources

Employee assistance programs

401(k) Savings Plan

Life insurance

Employee discounts

Paid holidays and PTO

Tuition reimbursement

Zusammenfassung

HII-Mission Technologies is seeking a dynamic and experienced Knowledge Manager (KM) to support USAFE A5/8. In this high impact role, the KM will advise leadership, modernize workflows, and strengthen how knowledge is captured, shared, and used across the directorate.

The KM will design, implement, and maintain knowledge management tools and processes, including SharePoint, MAVEN, file systems, and other web-based platforms.

Qualifikationen

• 6 years relevant experience with Bachelor’s in related field.
• 4 years relevant experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant experience.
• Demonstrated ability to interview diverse stakeholders and distill complex program details for a non-expert audience.
• Advanced proficiency in Microsoft Suite, Teams, SharePoint, and other online administrative, scheduling, and collaboration tools.

Aufgaben

• Create a sustainable KM framework for the USAFE A5/8 team.
• Support KM and Business Process initiatives including administrative support and planning.
• Collaborate with SharePoint and MAVEN knowledge managers; leverage Teams file systems and AI tools to create a centralized repository.
• Elicit and document workflows; develop SOPs, flowcharts, and business rule guides.
• Apply records management principles to structure information within the framework.
• Maintain operation of multi-user systems; coordinate with network admins.
• Set up user accounts and tune KM system performance.
• Assist government customer with data input and reconciliation in enterprise systems.
• Deliver reports and procedures to enable KM plan adoption.
• Evaluate vendor products; recommend hardware and software for KM.
• Develop and monitor policies for computing resources within KM framework.
• Strengthen connections to aid information exchange within IT systems.
• Maintain KM artifacts and ensure authoritative artifacts are easily found.

Kenntnisse

Microsoft Office

Microsoft Teams

SharePoint

Power BI

Power Apps

AI productivity tools

Ausbildung

Bachelor's degree in related field

Master's degree in related field

High School Diploma or equivalent

Tools

MS Power BI

MAVEN

Microsoft Copilot

Jobbeschreibung

Requisition Number: 29679

Required Travel: 0 - 10%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $92,175.00 - $115,000.00

Security Clearance: Secret

Level of Experience: Mid HI

This opportunity resides with All-Domain Operations (ADO), a business group within HII’s Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations.

HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision‑making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe.

Leadership Mindset at HII – Mission Technologies

Leadership At HII Is a Mindset, Not a Title. Through Our Leadership Capability Framework, We Define How Every Team Member Contributes To Our Mission And Culture

• Know & Grow Your People – Commit to learning and supporting team success.
• Build Relationships – Communicate openly, collaborate well, and build trust.
• Take Ownership – Deliver on commitments and take pride in your work.
• Customer First – Focus on the mission and those we serve.
• Shape the Future – Bring ideas, curiosity, and continuous improvement.
• Act with Urgency – Take initiative and follow through with purpose.

These capabilities guide how all employees contribute to our shared success across Mission Technologies.

Summary

HII-Mission Technologies is seeking a dynamic and experienced Knowledge Manager (KM) to support USAFE A5/8. In this high impact role, the KM will advise leadership, modernize workflows, and strengthen how knowledge is captured, shared, and used across the directorate.

The KM will design, implement, and maintain knowledge management tools and processes, including SharePoint, MAVEN, file systems, and other web-based platforms. This role will also help develop KM policies, guidance, and standards while coaching team members and stakeholders to build a strong, sustainable knowledge‑sharing culture. The ideal candidate will create and maintain training materials, support organizational learning, and develop a centralized knowledge repository using AI tools and Microsoft technologies to drive collaboration and mission success.

Come join us and be part of a high‑performing team transforming collaboration, innovation, and mission success!

What You Will Do

• Create a sustainable knowledge management framework for the USAFE A5/8 team.
• Support KM and Business Process initiatives, to include but not limited to administrative support, program planning, execution, task and knowledge management, strategic planning, and process improvement.
• Collaborate with SharePoint and MAVEN knowledge managers and leverage Microsoft Teams file systems, Copilot, and other AI tools to create or improve a centralized, user-friendly repository for all process guides, ensuring easy access and socialization for over 200 personnel.
• Elicit, analyze, and document existing workflows from Subject Matter Experts (SMEs) across the directorate. Develop and formalize simplified Standard Operating Procedures (SOPs), process flowcharts, and business rule guides.
• Apply records management principles to structure and organize information logically within the new process framework, addressing the current challenges of a disorganized file system.
• Maintain smooth operation of multi-user computer systems, including coordination with network administrators for knowledge management platforms.
• Set up and maintain user accounts, system documentation, and tune system performance for knowledge management systems such as SharePoint, MAVEN, and Microsoft Teams environments.
• Assist the government customer with data input and reconciliation in enterprise-level data systems enabling mission support.
• Provide the government customer with the operation and upkeep of knowledge management systems such as Microsoft SharePoint, MAVEN, organizational websites, or similar systems and capabilities.
• Deliver recommendation reports and operating procedures to enable application and adoption of approved knowledge management plans.
• Evaluate vendor products and make recommendations to purchase hardware and software related to knowledge management systems and capabilities.
• Develop and monitor policies and standards for allocation related to the use of computing resources within the knowledge management framework.
• Strengthen connections to aid information exchange within IT systems; support establishment of unity in the organization; execute info technology within the company.
• Maintain and update KM artifacts (e.g., SOPs, Knowledge Based Articles (KBAs), problem resolution/self-help documentation), archives and remove outdated artifacts, and ensure authoritative artifacts are prominently displayed and easily found on SharePoint or management portals.
• Possess and apply comprehensive knowledge for applicable systems and environments (e.g., SharePoint, Microsoft Power Platform, MAVEN, Microsoft Teams, Copilot).
• Manage a KM system that allows for the storage, retrieval, and sharing of information and knowledge; allocate mass storage space as needed.
• Provide user support services for training materials and events and educate staff on use of the knowledge management system and strategies, new tools, and/or new technologies.
• Create and deliver training materials and sessions for KM and KM IT applications to support stakeholder initiatives.
• Conduct interviews with diverse stakeholders, de-conflict personalities, and distill complex program details into simple, essential process steps for a non-expert audience.
• Possess and leverage extensive experience in supporting the development of strategic documents, implementation plans and guidelines, memorandums, reports, and other information that may be presented to senior leaders.
• Additional duties as assigned or required.

What We Are Looking For

• 6 years relevant experience with Bachelors in related field; 4 years relevant experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant experience.
• Experience with records management principles to assist in structuring and organizing information logically within the new process framework.
• Demonstrated ability to interview diverse stakeholders, de-conflict personalities, and distill complex program details into simple, essential process steps for a non-expert audience.
• Advanced proficiency in Microsoft (MS) Suite, Microsoft Teams, SharePoint, and other online administrative, scheduling, and collaboration tools.
• Experience with system software, networks and computer equipment (including but not limited to current Database Management Systems, System Analysis Design Tools, Operating Systems and Network Protocols/integration).
• Clearance: Must possess and maintain a Secret clearance.

Preferred: Bonus Points For...

• 5+ years of experience at the HAF, MAJCOM, or NAF level with staff operations and Air Force management.
• Firm understanding of USAF MAJCOM-level staff functions, organizational structures, and operational dynamics to ensure developed processes are relevant and effective.
• Experience with USAF unit program management and coordination.
• MS Power BI/Power Apps experience.
• Experience with Microsoft Copilot and AI-enabled productivity tools.
• Experience with MAVEN platform.
• Process improvement methodology experience (Lean, Six Sigma).
• Knowledge Management or Records Management certification.
• Experience evaluating vendor products and coordinating installation of knowledge management solutions.
• Experience with backup recovery procedures for knowledge management systems.

Physical Requirements

Adequate visual acuity and manual dexterity for meeting the requirements of the Systems Analyst discipline.

The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.

Meet HII’s Mission Technologies Division

Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Find the role that’s right for you.

To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072

HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.

Why HII

We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.

Together we are working to ensure a future where everyone can be free and thrive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Do You Need Assistance?

If you need a reasonable accommodation for any part of the employment process, please send an e‑mail to [e-mail] and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.