Cluster IT Operations Manager for DACH & BEL (mwd) Location Munich or Lippstadt

Plastic Omnium Career; München; Vor Ort; EUR 75.000 - 95.000; Vollzeit

Zusammenfassung

A leading automotive solutions provider is seeking an IT Operations Manager for Germany, based in Munich or Lippstadt. The role involves managing daily IT operations, ensuring infrastructure reliability, and leading a local IT team. Candidates should have a university degree in IT, with over 7 years of experience in IT infrastructure management and at least 3 years in a supervisory role. Excellent problem-solving skills and proficiency in local languages and English are essential. The company values diversity and equality in its hiring process.

Qualifikationen

• Minimum 7-10 years of experience in IT infrastructure management.
• At least 3-5 years in a managerial or supervisory role.
• Proficiency in IT service management frameworks (e.g., ITIL).

Aufgaben

• Manage daily IT operations and ensure performance of local IT infrastructure.
• Deliver hands-on support for end-users.
• Track key performance indicators for IT operations.

Kenntnisse

IT service management

Hardware troubleshooting

Network administration

IT infrastructure management

Customer focus

Team management

Ausbildung

University degree or engineering school with IT specialization

Jobbeschreibung

Hungry for challenges Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world‑leading provider of innovative solutions for a unique safer and more sustainable mobility experience. Innovation‑driven since its creation the Group develops and produces intelligent exterior systems, customised complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.6 billion economic revenue in 2024 a global network of 150 plants and 40 R&D centres OPmobility relies on its 38 900 employees to meet the challenges of transforming mobility.

Our ambition: Provide automakers with cutting‑edge equipment and solutions to develop tomorrow’s clean and connected car.

Under the leadership of the Regional IT Operations Director EMEA the Cluster IT Operations Manager for Germany, Austria, Switzerland & Belgium :

• Manages daily IT operations at all sites within the assigned country cross‑BG ensuring the availability, performance and reliability of local IT infrastructure and services.
• Delivers hands‑on L1 support for end‑users addressing hardware, software and network connectivity issues and serving as the first point of contact for local IT incidents and service requests.
• Coordinates with regional and global IT teams to implement IT policies, standards and initiatives and align local IT services with business needs and priorities.
• Maintains compliance with IT security policies and standards, conducts regular security assessments and implements measures to protect local IT assets and data.
• Tracks and reports on key performance indicators (KPIs) related to IT operations and support, providing regular updates to regional IT management.

IT Site Infrastructure Operations Management

• Oversee the daily IT operations at all sites within the assigned country or cluster.
• Ensure the availability, performance and reliability of local IT infrastructure and services.
• Coordinate with local site managers to address IT needs and challenges.
• Manage and supervise hands‑on L1 support for end‑users addressing issues related to hardware, software and network connectivity.
• Implement and maintain processes for effective monitoring, reporting and continuous improvement of IT services within the region.
• Ensure the implementation and uphold of IT standards, policies and best practices defined at a Group Level in the region.
• Act as the second level of escalation for critical incidents and crises within the region.
• Ensure IT sites within the country/cluster operate smoothly and without disruption, addressing any issues proactively to prevent major incidents and to maintain user satisfaction.

Collaboration and Coordination

• Lead a local IT operations team, providing direction, support and professional development opportunities.
• Coordinate with local business units to align IT services with business needs and priorities.
• Foster a culture of continuous improvement within the Country/Cluster IT teams.

Performance and Monitoring

• Track and report on key performance indicators (KPIs) related to IT operations and support.
• Provide regular updates to regional and global IT management on the status and performance of local IT services.

Budget and Planning

• Manage the local IT budget, ensuring cost‑effective use of resources.
• Oversee the procurement and inventory of IT equipment and supplies.

Contract Management

• Monitors and manages vendor performance and compliance with contract terms.

Required profile and experience

• University degree or engineering school with IT specialization or equivalent by experience.
• Minimum of 7–10 years of experience in IT infrastructure management.
• At least 3–5 years of experience in a managerial or supervisory role within an IT operations environment.
• Proficiency in IT service management, hardware and software troubleshooting, network administration and IT infrastructure management.
• Proficiency in the local language(s) of the assigned country or cluster along with good command of English.
• Experience with IT service management frameworks (e.g. ITIL).

Key behavioral competencies

• Customer focus, delivery and result orientation.
• Consistency and reliability; ability to plan and organise activities efficiently.
• leadership and team management skills.
• Teamwork, flexibility and collaboration; ability to work with multicultural teams.
• Excellent problem‑solving and decision‑making abilities.
• Effective communication and interpersonal skills.

The location for this position can be Munich or Lippstadt.

As a responsible company OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.

Employment Type: Contract