Cluster IT Operations Manager for DACH & BEL (m/w/d) - Location: Munich or Lippstadt

OP Mobility; Lippstadt; Hybrid; EUR 85.000 - 120.000; Vollzeit

Zusammenfassung

A global mobility solutions provider is seeking a Cluster IT Operations Manager to oversee IT operations across Germany, Austria, Switzerland, and Belgium. The ideal candidate will have 7-10 years of IT infrastructure management experience, with a strong emphasis on leadership and IT service management. Responsibilities include managing daily IT operations, delivering support to end-users, and coordinating with regional teams to align services. This position offers a dynamic work environment focused on innovation and collaboration.

Qualifikationen

• 7-10 years of experience in IT infrastructure management.
• 3-5 years in a managerial or supervisory role within IT operations.
• Proficiency in IT service management frameworks like ITIL.

Aufgaben

• Manage daily IT operations at assigned sites ensuring performance and reliability.
• Deliver hands-on L1 support for hardware, software, and network issues.
• Coordinate with regional and global IT teams to align services.

Kenntnisse

IT service management

Hardware troubleshooting

Software troubleshooting

Network administration

Leadership

Problem-solving

Effective communication

Team collaboration

Ausbildung

University degree or Engineering School with IT specialization

Jobbeschreibung

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Cluster IT Operations Manager for DACH & BEL (m/w/d) - Location: Munich or Lippstadt

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.6 billion economic revenue in 2024, a global network of 150 plants and 40 R&D centers, OPmobility relies on its 38,900 employees to meet the challenges of transforming mobility.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.

Under the leadership of the Regional IT Operations Director EMEA, the Cluster IT Operations Manager for Germany, Austria, Switzerland & Belgium:

• Manages daily IT operations at all sites within the assigned country cross-BG, ensuring the availability, performance, and reliability of local IT infrastructure and services.
• Delivers hands-on L1 support for end-users, addressing hardware, software, and network connectivity issues, and serving as the first point of contact for local IT incidents and service requests.
• Coordinates with regional and global IT teams to implement IT policies, standards, and initiatives, and align local IT services with business needs and priorities.
• Maintains compliance with IT security policies and standards, conduct regular security assessments, and implement measures to protect local IT assets and data.
• Tracks and reports on key performance indicators (KPIs) related to IT operations and support, providing regular updates to regional IT management.

Main activities include:

IT SITE INFRASTRUCTURE OPERATIONS MANAGEMENT

• Oversee the daily IT operations at all sites within the assigned country or cluster.
• Ensure the availability, performance, and reliability of local IT infrastructure and services.
• Coordinate with local site managers to address IT needs and challenges
• Manageand supervises hands-on L1 support for end-users, addressing issues related to hardware, software, and network connectivity.
• Implementand maintains processes for effective monitoring, reporting, and continuous improvement of IT services within the region.
• Ensurethe Implementation and uphold of IT standards, policies, and best practices defined at a Group Level in his/her region.
• Actas the second level of escalation for critical incidents and crises within the region.
• EnsureIT sites within the country / cluster operate smoothly and without disruption, addressing any issues proactively to prevent major incidents and to maintain user satisfaction.

COLLABORATION AND COORDINATION

• Lead a Local IT operations team, providing direction, support, and professional development opportunities.
• Coordinate with local business units to align IT services with business needs and priorities.
• Foster a culture of continuous improvement within the Country / Cluster IIT Teams.

PERFORMANCE AND MONITORING

• Track and report on key performance indicators (KPIs) related to IT operations and support.
• Provide regular updates to regional and global IT management on the status and performance of local IT services.

BUDGET AND PLANNING

• Manage the local IT budget, ensuring cost-effective use of resources.
• Oversee the procurement and inventory of IT equipment and supplies.

CONTRACT MANAGEMENT

• Monitors and manages vendor performance and compliance with contract terms.

Required profile and experience;

• University degree or Engineering School with IT specialization or equivalent by experience.
• Minimum of 7-10 years of experience in IT infrastructure management
• At least 3-5 years of experience in a managerial or supervisory role within an IT operations environment.
• Proficiency in IT service management, hardware and software troubleshooting, network administration, and IT infrastructure management.
• Proficiency in the local language(s) of the assigned country or cluster, along with good command of English.
• Experience with IT service management frameworks (e.g., ITIL).
• Customer focus, delivery, and result orientation.
• Consistency and reliability. Ability to plan and organize activities efficiently.
• Strong leadership and team management skills
• Teamwork, flexibility, and collaboration. Ability to work with multicultural teams.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.

The location for this position can be Munich or Lippstadt.

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.