Cloud Support Engineer (German & English speaking), Support Engineering (German & English speaking)

Amazon Web Services (AWS); Berlin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Amazon Web Services (AWS) is recruiting a Cloud Support Engineer for the inaugural European Sovereign Cloud (ESC) to help customers design, deploy, and operate cloud solutions.

Fluency in German and English is required, and EU nationality with relocation within the EU is supported. The role involves on-call responsibilities and customer-facing support across multiple channels to ensure successful adoption of AWS ESC services.

Qualifications

• Fluency in written and spoken German and English is required.
• This role requires you to be a national of an EU member state.
• Relocation support is provided within the European Union.
• This position involves an on-call responsibility.

Responsibilities

• Solve customer cases across multiple channels with advanced troubleshooting to reach tailored solutions.
• Mentor new hires and collaborate with development teams on complex issues and process improvements.
• Contribute to customer experience improvements and ensure compliance with AWS standards.

Skills

German language proficiency

English language proficiency

Job description

Description

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space.

Description

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), to spearhead this initiative, we are actively seeking support engineers in this space.
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission‑critical applications in ESC. Proficiency in oral and written communication skills in German & English Language is a requirement. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. For more information on ESC please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.

Eligibility Requirements

• Fluency in written and spoken German and English is required.
• This role requires you to be a national of an EU member state.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• This position involves On-call responsibility.
  

Key job responsibilities

First and foremost this is a customer support role – in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.

A day in the life

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.