Clinical Appeals Coordinator

Centene Management Company LLC; Deutschland; Remote; EUR 41,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off and holidays

Remote work flexibility

Job summary

Centene Management Company LLC is seeking an experienced appeals liaison to act for statewide appeals, fair hearings, and external reviews. This remote, work-from-home role supports NCQA and state requirements with documents and letters prepared to meet standards.

The ideal candidate holds an active RN license in any U.S. state and brings 4+ years in clinical nursing or case management. LPN/LVN with 5+ years are welcome; a compact license is preferred but not required.

Qualifications

• RN with 4+ years of clinical nursing or case management experience.
• LPN/LVN with 5+ years of clinical nursing or case management experience.
• Managed care or utilization review experience preferred.

Responsibilities

• Review clinical information for all appeals to determine medical necessity.
• Prepare reviews for cases that did not meet criteria.
• Gather, analyze and report information regarding member and provider clinical appeals.
• Prepare response letters for member and provider clinical appeals ensuring compliance with State and NCQA standards.
• Maintain files and logs for all appeals.
• Coordinate with Medical Director(s) to clarify medical determinations or clinical rationale.
• Maintain knowledge of NCQA and State regulations.
• Coordinate Fair Hearings with internal departments and agencies.

Skills

Clinical nursing

Case management

Utilization review

Remote work discipline

Education

RN license with 4+ years of clinical nursing or case management

LPN/LVN with 5+ years

Job description

Position Purpose:

Act as the liaison for all statewide appeals, fair hearings, review organizations, and other external type appeals. Responsible for ensuring that all appeal letters generated comply with both State and NCQA requirements.

Key Details:

This is a fully remote, work-from-home position open to candidates in the Eastern and Central time zones. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. ET, with some flexibility based on location.

Candidates must hold an active RN license in any U.S. state; a compact license is preferred but not required.

Responsibilities:

Review clinical information for all appeals utilizing nationally recognized criteria to determine medical necessity of services requested.

Prepare reviews for cases that did not meet criteria.

Gather, analyze and report verbal and written information regarding member and provider clinical appeals, including information follow up.

Prepare response letters for member and provider clinical appeals and ensure letters are compliant with State and NCQA standards.

Maintain files and logs for all appeals.

Coordinate with Medical Director(s) to clarify medical determinations or clinical rationale.

Maintain current knowledge of NCQA and State regulations.

Coordinate Fair Hearings with various internal departments and agencies.

Performs other duties as assigned.

Complies with all policies and standards.

Education/Experience:

RN with 4+ years of clinical nursing and/or case management experience or LPN/LVN with 5+ years of clinical nursing or case management experience. Managed care or utilization review experience preferred.

License/Certification:

LPN, LVN, or RN license (strongly preferred).

Pay Range:

$33.71 - $60.67 per hour

About Centene:

At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Benefits:

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Equal Opportunity & Diversity Statement:

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.