Client Success Partner (m/d/f)

Sportrada; München; On-site; EUR 54,000 - 72,000; Full time

Job summary

Sportradar is seeking a Client Success Partner, Streaming, to safeguard and grow key client relationships in the fast‑paced sports data and betting ecosystem. You will collaborate with cross‑functional teams, drive post‑sales activities, and leverage AI tools to optimize client outcomes.

Based in Germany, this office‑first role emphasizes in‑person collaboration while offering autonomy and a dynamic, inclusive environment for professional growth.

Qualifications

• 3+ years in client relationship/success or account management.
• Ability to build strategic relationships and drive joint client success.
• Strong commercial drive with analytical and operational skills.
• Ability to influence senior stakeholders.
• Hands-on experience with AI tools and applying them to improve processes.
• Technology savvy with interest in the digital world and sports.
• Highly independent and self-driven.
• Knowledge of online sports betting/iGaming is a plus.
• Excellent English proficiency in written and spoken.

Responsibilities

• Own the client relationship as first contact and drive long-term success.
• Lead onboarding, training, demos, business reviews and renewal activities.
• Coordinate between Sales, Administration and Product for alignment.
• Manage client KPIs and share insights using internal/external tools.
• Leverage AI to analyze data, automate reporting and improve deliverables.
• Identify upsell opportunities by cross- and/or upselling clients.
• Support sales in articulating Sportradar's proposition to potential customers.
• Prepare client-facing materials such as reports and decks.
• Willingness to travel for internal and client meetings as needed.

Skills

Client relationship management

Strategic relationship building

Commercial acumen

Analytical skills

Stakeholder influence

AI tools experience

Tech-savvy

Independent / self-driven

English proficiency

Tools

AI tools

Job description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

Sportradar’s Audiovisual Betting Unit is currently looking for a Client Success Partner, Streaming to help the team to successfully maintain and further develop the relationship to our clients. The candidate will be integrated into our Client Success team and will also be working closely together with our Director Client Success, administration, technical project/platform, content management and sales teams. The ideal candidate must possess the ability to effectively communicate with the different internal stakeholders and also engage in external exchanges and build relationships to achieve the company’s goals.

THE CHALLENGE:

• Own the client relationship and acts as first point of contact for client related matters and their long term success.
• Proactively lead every aspect of the post-sales relationship, onboarding, training, demos, business reviews and regular check-ins, ongoing support and renewal.
• Coordination and internal alignment between Sales, Administration and Product
• Maintain a deep understanding of client relevant KPIs and how to achieve them, sharing recommendations and insights using internal as well as external tools and sources.
• Leverage AI tools to analyze client data, automate reporting and improve efficiency and quality of client deliverables.
• Identify additional streams of revenue by cross- and/or upselling our clients.
• Supporting our sales teams in articulating our unique proposition to potential customers.
• Preparation of client facing materials such as reports, sales decks or educational presentation.
• Willingness to travel for internal and client meetings according to travel policies.

YOUR PROFILE:

• 3+ years of experience working in a client relationship/success or account management role.
• Proven ability to build and maintain strategic relationships within companies driving joint success for clients.
• Strong commercial drive as well as analytical and operational expertise to build and grow long-term relationships with clients.
• Ability to influence and persuade senior stakeholders.
• Hands‑on experience with AI tools and applications (e.g. generative AI, LLMs or AI‑driven analytics and automation) and a clear understanding of how to apply them to improve business processes.
• Technology savvy & high interest in the digital world and sports.
• Highly independent and self‑driven personality.
• Knowledge and understanding of the online sports betting/igaming industry and common marketing strategies will be considered a plus.
• Excellent English proficiency in written & verbally, additional language skills are of advantage.

OUR OFFER:

• Acollaborative environmentwith colleagues from all over the world (Offices in Europe, Asia and US) including varioussocial eventsandteambuilding.
• Flexibilityto manage your workday and tasks withautonomy.
• A balance ofstructureandautonomyto tackle your daily tasks.
• Vibrantandinclusivecommunity, includingWomen in TechandPride groupswhich welcome all participants.
• GlobalEmployee Assistance Programme.
• CalmandReulay app(leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).

While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation—both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a fully on-site model, with team members working in the office five days a week to build relationships, exchange ideas, and grow together.

OUR RECRUITMENT PROCESS:

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
• Two Hiring Team Interviews: Meet with the Hiring team and Hiring Manager to dive into your expertise, as also discuss team fit.
• Business case scenario: preparing a presentation for final interview.
• Final Steps: Receive feedback and, if successful, an offer!

Additional Information

The minimum monthly salary for this position is according to the Collective Bargaining Agreement. Overpayment will be considered depending on qualifications and working experience.

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.