Client Solutions Manager, Commerce - Global Business Solutions - Munich - GBS

TikTok; München; On-site; EUR 90,000 - 120,000; Full time

Job summary

TikTok Inc. in Munich seeks a Client Solutions Manager for Commerce within Global Business Solutions.

You will educate clients and agency partners on solutions to drive adoption and growth, analyze campaign data to deliver actionable insights, and manage relationships to scale implementations. You will collaborate with cross-functional teams and international product/engineering partners to optimize campaigns across digital platforms, delivering measurable business results for client partners

Qualifications

• 5+ years in client solutions, account management or digital marketing/advertising.
• 3+ years in Commerce.
• 3+ years of media planning expertise and advertising effectiveness/measurement.
• Hands-on campaign management across digital platforms and ad-tech products.
• Experience with auction-based digital advertising platforms, including setup, delivery, optimisation and measurement.
• Ad tech product knowledge and campaign management in Commerce.
• Experience managing performance-focused campaigns (conversion/app objectives).
• Ability to advise clients/agencies on strategy, execution and optimisation.
• Excellent verbal and written communication in German and English.

Responsibilities

• Act as a product expert, educating clients and agency partners on solutions to drive adoption and growth.
• Analyze campaign performance data to provide actionable, data-driven insights to improve outcomes and ROI.
• Manage and grow client relationships by delivering scaled solutions and supporting product adoption.
• Conduct regular business reviews and strengthen partnerships with Brand Partnership Managers.
• Lead campaign kickoffs and oversee timelines, asset delivery and optimisation opportunities.
• Develop sales materials and presentations using market trends, case studies, and data.
• Collaborate with internal cross-functional teams to deliver measurable business results for clients.
• Liaise with international product and engineering teams to resolve issues throughout campaign lifecycle.

Skills

Client solutions

Account management

Digital marketing

Commerce

Media planning

Ad tech

Campaign management

Ad optimization

Communication (German & English)

Job description

Client Solutions Manager, Commerce - Global Business Solutions - Munich - GBS

Location:

Employment Type:

Regular

Job Code:

Responsibilities

• Act as a product expert, educating clients and agency partners (media, creative, marketing) on solutions, best practices, and new features to drive adoption and business growth.
• Analyze campaign performance data to provide actionable, data-driven insights that improve advertising outcomes, maximize client revenue, and increase ROI and efficiency.
• Manage and grow client relationships by delivering scaled solutions and supporting strategic product adoption.
• Conduct regular business reviews and adopt a consultative approach to strengthen long‑term client partnerships, in close collaboration with Brand Partnership Managers.
• Lead campaign kickoffs and oversee all timelines, asset delivery and optimisation opportunities using data-driven analysis.
• Develop compelling sales materials and presentations leveraging market trends, case studies, industry insights, and third‑party data.
• Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
• Liaise with international product and engineering teams to troubleshoot and resolve client issues throughout the campaign lifecycle.

Qualifications

• Minimum Qualifications- 5+ years of experience in client solutions, account management or digital marketing/advertising.
• 3+ years of experience in Commerce
• 3+ years of media planning expertise and advertising effectiveness/measurement
• Experience of hands‑on campaign management across digital platforms and advertising tech products
• Demonstrated hands‑on experience with auction‑based digital advertising platforms and ad‑tech products, including campaign setup, delivery, optimisation and measurement
• You are able to demonstrate Ad tech product knowledge and campaing management in the Commerce industry
• Experience managing performance‑focused campaigns, including conversion and/or app objectives
• Ability to independently advise clients and agencies on campaign strategy, execution and optimisation
• Excellent verbal and written communication skills in German and EnglishPreferred Qualifications- Deep understanding of digital landscape and a passion for social media.

Job Information

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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