Client Service Representative German / French / Italian Speaker (f / m / d)

Corporation Service Company; Wiesbaden; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading digital brand management company in Wiesbaden is looking for a motivated Client Service Representative. The role involves being the first contact for global clients, assisting with inquiries related to domains and certificates, and building strong client relationships. Candidates must be fluent in English and either German or French, with a strong client-centric background. You will thrive in a dynamic team environment focused on quality and client satisfaction.

Qualifikationen

• Must be fluent in both English and German or English and French.
• Experience working in a client-centric environment, such as retail or tourism.
• Effective written and verbal communication skills required.

Aufgaben

• Act as the first point of contact for B2B clients.
• Assist with questions about domains, certificates, DNS.
• Solve problems promptly and professionally.

Kenntnisse

Fluency in English and German or English and French

Client-centric experience

Effective communication skills

Critical thinking

Microsoft Office skills

Adaptability to new technology

Independence and teamwork

Organizational skills

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Jobbeschreibung

Location: Wiesbaden, Germany; London, UK; Sophia Antipolis, France

Department: Digital Brand Services

Job type: Permanent, hybrid (three days on-site)

Hours: 40 hours per week (working hours may vary by location)

Please submit your CV in English

About the role

We’re looking for a motivated Client Service Representative ready to take the next step in their career within an international environment. At CSC, you’ll become part of a global team dedicated to supporting leading companies in protecting their brands online.

As the world market leader in digital brand and domain management, CSC partners with well-known companies across the globe to keep their brands secure and visible online. You’ll join a company where true team spirit, innovation, and service excellence define the way we work.

This is an exciting opportunity for someone eager to grow and thrive in a dynamic, collaborative setting where quality, compliance, and client focus are at the core of everything we do.

Some of the things you'll be doing

• You’re the first point of contact for our B2B global clients via email, phone, or chat.


• You assist with questions about domains, certificates, DNS, and more.


• You solve problems quickly and professionally with a smile in your voice.


• You work closely with colleagues worldwide to find the best solutions for our global clients.


• You build genuine client relationships and help ensure they feel well taken care of at CSC.

What technical skills, qualifications, and experience do you need?

• Must be fluent in both English and German or English and French. Any additional language skills would be a plus.


• Experience working in a client-centric environment, industry or role (., retail, tourism, hospitality, or similar).


• Effective written and verbal communication skills.


• Ability to think critically and be solution oriented.


• Strong Microsoft Office skills including MS Excel, Word, and Outlook.


• Ability to learn, adapt to, and discuss new technology.


• Tenacity and agility to balance varying priorities and inquiries from internal and external clients.


• Ability to work independently as well as on a team.


• Proven organizational skills with the ability to prioritize work under pressure in a fast‑paced environment.


• Previous experience of producing quality results with high attention to detail.


• Ability to be direct, open, and honest when communicating with clients and colleagues.