Client Service Account Manager - Payments - Associate (gll genders)

JP Morgan Chase Bank; Frankfurt; On-site; EUR 70,000 - 100,000; Full time

Job summary

JP Morgan Chase in Frankfurt seeks a Client Service Account Manager in Payments. You will be the primary window into JPMorganChase Payments for clients, handling day-to-day inquiries on accounts and payments, coordinating investigations, and translating technical topics into clear client updates.

You will work closely with Sales, Operations, Product and Tech to drive service improvements, maintain service levels across SEPA, TARGET2/EURO1, SWIFT, and ISO 20022, and lead regular service reviews.

Qualifications

• Fluent in German and English (spoken and written).
• Client-facing experience in Payments/Transaction Banking or related roles.
• Strong understanding of SEPA, TARGET2/EURO1 and SWIFT cross-border payments.

Responsibilities

• Own the client experience across day-to-day account and payments servicing.
• Coordinate complex, time-sensitive payment topics across SEPA/TARGET2/SWIFT and related investigations.
• Work with ISO 20022 concepts and pacs message types; translate tech feedback for clients.

Skills

German language

English language

Payments expertise

SEPA knowledge

TARGET2 knowledge

SWIFT knowledge

ISO 20022 concepts

pacs messages

SWIFT MT

Client service

Tools

ISO 20022 tooling

Job description

This role supports Financial Institution clients across core payment rails and standards, includingSEPA (SCT/SDD), TARGET2 / EURO1, SWIFT cross-border payments, and (depending on portfolio)USD wires (Fedwire/CHIPS). You will work with both legacy and ISO 20022 standards and message concepts (e.g.,SWIFT MTas well aspacs.008 / pacs.009 / pacs.002flows and acknowledgements).

As a Client Service Account Manager within our Payments team, you will be the “window” into JPMorganChase Payments for your clients and a key escalation point for day-to-day account and payment-related inquiries. You combine relationship management with hands-on problem solving: coordinating complex investigations, translating operational/technical topics into clear client communication, and driving service improvements over time. Please note: the first-round interview will be conducted in German.

Job responsibilities

• Own the client experience across day-to-dayAccount and Payments servicing, developing a strong understanding of the client’s profile, operating model, and urgency drivers to anticipate needs.
• Act as central point of contact for complex and time-sensitive payment topics acrossSEPA / TARGET2 / SWIFT, including status inquiries, investigations, repairs/rejects/returns, and amendment/cancellation requests; coordinate internal stakeholders to drive resolution and provide accurate, timely client updates.
• Work confidently withISO 20022 and payment message concepts, including interpreting common statuses and data elements (e.g., pacs messages and acknowledgements) and translating technology feedback.
• Coordinate and/or executeaccount maintenance and setup-related tasks, such as account setup adjustments/changes, online channel access administration and authorized signer/mandate maintenance, in line with the firms governance and documentation requirements.
• Lead regular Service Reviews (in person or remote), including preparation, agenda ownership, action tracking, and follow-through on jointly agreed actions.
• Maintain an accurate “service temperature check” across your client portfolio, identify recurring issues (e.g., formatting drivers, cut-off impacts, scheme constraints), and drive remediation and education to improve client satisfaction.
• Promote use of electronic tools and self-service capabilities to improve transparency and leverage efficiency.
• Build strong internal partnerships with Sales, Operations, Product, Technology, Compliance/Sanctions, other lines of business, to identify/escalate potential risks associated.

Required qualifications, capabilities, and skills

• FluentGerman and English(spoken and written).
• Client-facing experience in Payments / Transaction Banking / Cash Management (Client Service, Implementation, Operations-facing role, or similar).
• Strong understanding of payment rails and flows such asSEPA,TARGET2/EURO1, andSWIFTcross-border payments.
• Working knowledge ofISO 20022 conceptsand familiarity withpacs message types(e.g., pacs.008/pacs.009/pacs.002) and/orSWIFT MTmessage flows.
• Strong ownership and operational mindset: ability to manage multiple concurrent escalations, prioritize under pressure, and drive structured follow-up across internal teams.
• Excellent communication skills and attention to detail, with the ability to provide clear, accurate client updates and stakeholder-ready summaries.

Preferred qualifications, capabilities, and skills

• French or Italian is a plus.
• USD wires knowledge is a plus depending on portfolio