Client Service Account Manager - Analyst (all genders)

JPMorgan Chase & Co.; Frankfurt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading financial services firm in Frankfurt is looking for a Client Service Account Manager to enhance client satisfaction within Treasury Services. The role requires maintaining strong partnerships with top-tier clients while effectively predicting their needs. Applicants must be fluent in German and English and possess excellent organisational and communication skills. Responsibilities include executing client plans, promoting self-service tools, and recording interactions. Travel is also expected in this role, ensuring the highest level of client service.

Qualifikationen

• Fluent in German and English, both verbal and written.
• Strong under pressure while maintaining professionalism.
• Culturally sensitive with awareness.
• Organised with strong networking skills.

Aufgaben

• Develop and maintain partnerships with clients.
• Predict client needs and provide appropriate solutions.
• Execute strategic client plans.
• Promote self-service tools for clients.
• Identify efficiencies in payment activities.
• Record all client interactions.
• Travel as required.

Kenntnisse

Excellent German & English verbal and written communication skills

Ability to work effectively under pressure

Team player and independent worker

Cultural sensitivity and awareness

Strong organisational skills

Ability to develop internal networks

Effective use of multiple systems

Jobbeschreibung

Great opportunity to join us as a Client Service Account manager and support our Treasury Services Clients.

As a Client Service Account Manager within our EMEA Payments Client Service team, you will be maintaining and enhancing best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities. Fluent German & English language skills required for this role.

Job responsibilities

• Develop, maintain and broaden partnerships with Clients
• Understand Clients’ business to predict their needs and provide appropriate solutions
• Assist in developing and executing strategic Client plans
• Promote use of self-service tools to reduce number of Client enquiries
• Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
• Record all Client interactions (e.g. calls, meetings, issues, proactive communications)
• Travel is a requirement

Required qualifications, capabilities, and skills

• Excellent German & English verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Strong organisational skills
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems

Preferred qualifications, capabilities, and skills

• Client service and portfolio management experience
• Knowledge and understanding of Treasury Services products, processes and risk policies nice to have