Client Relationship Manager

DEU008 Pagero GmbH; Langenfeld (Rheinland); Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Flexible vacation

Mental Health Days

Headspace app

Retirement savings

Tuition reimbursement

Employee incentive programs

Wellbeing resources

Job summary

Thomson Reuters is seeking a Client Relationship Manager to accelerate revenue growth and improve retention across large Enterprise accounts. You will support Account Managers with renewals, upsells, and long-term account development, working in a hybrid environment.

fluency in English and German is required to engage with diverse customers worldwide. You will track renewals, prepare quotations, and coordinate with legal and finance to ensure timely, accurate processing.

Qualifications

• 4–5+ years in account management, renewals, retention, or related commercial roles.
• Strong sales background with renewals, upsell and cross-sell experience.
• Experience negotiating commercial terms and agreements with customers.
• Experience with enterprise accounts and navigating complex organisations.

Responsibilities

• Assist account managers with sales, upsell, cross-sell opportunities, and renewals by providing data and insights.
• Collaborate to develop renewal strategies and identify risks.
• Track and manage all customer renewals for timely processing.
• Prepare and send quotes, contracts, and documentation.
• Serve as a point of contact for customers on sales, renewal, and support inquiries.
• Provide updates to sales and management on status and metrics.
• Communicate upcoming renewals and address questions.
• Analyze customer data to identify trends and improvement opportunities.
• Maintain and update customer information in the CRM.

Skills

Account management

Renewals

Upsell

Cross-sell

Bilingual English/German

Tools

CRM software

Job description

The Client Relationship Manager position plays a strategic role in accelerating revenue growth and improving retention in large Enterprise accounts. By partnering closely with Account Managers, the role is responsible for renewals, upsells and long-term account development in the accounts under their territory. We are looking for candidates that are fluent in English and German

About the Role:

In this opportunity you will:

• Assist account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.
• Collaborate with account managers to develop sales and renewal strategies and identify potential risks.
• Track and manage all customer renewals, ensuring timely and accurate processing.
• Prepare and send out quotes, contracts, and other necessary documentation.
• Serve as a point of contact for customers regarding sales, renewal, and support inquiries.
• Provide regular updates to the sales team and management on sales, renewal status and performance metrics
• Communicate with customers regarding upcoming renewals, addressing any questions or concerns.
• Analyze customer data to identify trends and opportunities for improvement
• Maintain and update customer information in the CRM system

About You:

You're a fit for the role if you have:

• 4-5+ years of experience in account management, renewals, retention, sales, or a related commercial role.
• Strong sales background with proven experience supporting and driving renewals, upsell, and cross-sell opportunities.
• Experience negotiating commercial terms and agreements with customers.
• Ideally, experience working with legal, regulatory, tax, risk, or compliance-related products and solutions.
• Ability to manage more complex customer situations independently and act as a trusted advisor to both customers and internal stakeholders.
• Proven experience working with large Enterprise accounts and navigating complex customer organizations.

#LI-KL

What’s in it For You?

Hybrid Work Model:

We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance:

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth:

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits:

• flexible vacation
• two company-wide Mental Health Days off
• access to the Headspace app
• retirement savings
• tuition reimbursement
• employee incentive programs
• resources for mental, physical, and financial wellbeing

Culture:

Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact:

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact:

We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.

We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.

Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.

At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information on requesting an accommodation here.

More information about Thomson Reuters can be found on thomsonreuters.com.

At Thomson Reuters, we're not riding the AI wave - we're reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us Our Employer Story Inside Thomson Reuters Blog Awards and Recognition Join Our Talent Community Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you'll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.