Channel Service Manager

Huawei; Düsseldorf; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Training opportunities across Europe

Zusammenfassung

Huawei is looking for a Channel Service Manager in Düsseldorf, Germany. The role involves establishing operation systems for service partners, managing partner capabilities, and ensuring compliance. Candidates should have at least 2–3 years of channel management experience and a technical background in the PV industry. Strong communication skills in English are crucial, and German is preferred. We offer a competitive salary, career development opportunities, and a vibrant work environment in a leading telecommunications company.

Qualifikationen

• Understanding of inverters, batteries, and PV systems.
• 2–3 years managing external installers or service partners in B2B channels.
• Ability to diagnose and resolve technical issues with installers.
• Coordination of service activities across multiple partners.
• Strong relationship management and conflict resolution skills.
• Minimum 3 years working experience overall.

Aufgaben

• Establish operation system for service partners to improve business efficiency.
• Develop talent strategies and training services for partners.
• Ensure quality and security qualifications during business implementation.
• Develop Installers for Huawei certification and improve service quality.
• Evaluate current service partners and enhance appraisal approach.
• Guide partners to solidify their channel service capability.

Kenntnisse

PV industry knowledge

Channel / Partner management experience

Technical support ability

Project management skills

Customer & partner communication

Excellent English

Jobbeschreibung

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

Job Title: Channel Service Manager

Job Location: Düsseldorf, Germany

Main Responsibilities

• Establish the operation system for the corresponding service partners, continuously improve the business efficiency of service partners through partner certification, authorization, and appraisal, and ensure business compliance.
• Develop talent development strategies, partner capability frameworks, and course systems for service partners, and support the development, construction, and operation of partners' training services based on the unified partner enablement platform.
• Be responsible for the quality and security qualifications of the corresponding service partners during business implementation, process review and improvement, and implementation of cyber security and privacy protection compliance and information security.
• Develop Installers to participate with Huawei certification and enablement Training through program policy adaption and incentive related evaluation. Focus on service partner operation and satisfaction assurance to improve installers experience & service quality.
• Evaluation for current service partners and working on filling and enhancing the gaps for a better future appraisal.
• Listen to the partner and guide them closely step by step to become a solid channel service partner.

Requirements

• PV industry knowledge – Understand how inverters, batteries (ESS), and PV systems work.
• Channel / Partner management experience – At least 2–3 years managing external installers, dealers, or service partners (HVAC, battery storage, electrical equipment, or similar B2B industrial channels is highly relevant).
• Technical support ability – Comfortable diagnosing and resolving technical issues with installers (physical panel installation experience is preferred but not mandatory; channel experience with ESS/HVAC is more important).
• Project management skills – Ability to plan, organize, and coordinate service activities across multiple partners.
• Customer & partner communication – Strong relationship management, conflict resolution, and clear communication with installers, internal teams, and customers.
• Language – Excellent English (negotiation level). German is very helpful for local installers; any other European language is a plus.
• Experience – Minimum 3 years working experience overall.

Nice-to-Have

• Previous onsite PV installation experience (electrician or PV technician background is a plus).
• Chinese language.

What We Offer

We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.

Important

To be considered for this role, applicants must be eligible to work and live in the job location.