Certification Analyst (m/f/div) English, Italian & Dutch

FLOCERT GmbH; Dortmund; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global assurance provider is seeking a motivated Certification Analyst to support auditing and certification processes for socially relevant supply chains. Fluent in English and Italian, with Dutch as a strong asset, you will assess compliance against standards, analyze data, and collaborate with international clients. The role is full-time with a 12-month contract, based in their Dortmund office, offering an inclusive culture, flexible working arrangements, and attractive benefits. Candidates must have a degree and two years’ experience in a customer-oriented environment.

Leistungen

Flexible working arrangements

Attractive benefits package

International work environment

Comprehensive onboarding

Mission-driven team

Qualifikationen

• Minimum of two years of experience in a customer-oriented environment.
• Experience in an international setting is advantageous.
• Ability to multitask with a focus on detail and timely delivery.

Aufgaben

• Manage assigned customers and communicate effectively.
• Analyze assessment reports to produce insights.
• Contribute to assurance enhancements and cross-functional projects.

Kenntnisse

Strong analytical skills

Attention to detail

Excellent communication skills

Customer service dedication

Team player

Fluency in English

Fluency in Italian

Fluency in Dutch

Proficient in MS Office

Ausbildung

University degree in Business, Agronomy, Economics, or related fields

Jobbeschreibung

Über uns

FLOCERT is a leading global assurance provider. Besides providing sole certification to Fairtrade, FLOCERT offers certification and verification as well as customised sustainability to support companies in their ethical business transformation. With seven international offices conducting business in around 120 countries, FLOCERT specialises in combining global reach with local expertise for its over 6,000 customers. FLOCERT remains mission‑driven and dedicated to working with all types of organisations, from small‑scale producers to internationally recognised brands, to promote fairness in global trade. As a People and Planet First verified organisation, FLOCERT is proud to be recognised as an enterprise prioritising social and environmental goals.

Job Description

Join Our Team as a Certification Analyst! Are you fluent in English, Italian and Dutch, and interested in assurance, auditing, and certification within a social and regulatory context? We are looking for a motivated Certification Analyst to support certification and audit processes for organisations operating in socially relevant supply chains and assurance systems. In this role, you will contribute to independent certification and audit activities by assessing compliance against defined standards and regulatory requirements. You will work closely with international clients, auditors, and internal experts, ensuring that certification decisions are well‑founded, consistent, and based on evidence. Your work will involve reviewing audit reports, analysing documentation and data, clarifying findings with stakeholders, and supporting transparent, credible certification outcomes. You will be part of an international, interdisciplinary team committed to high‑quality assurance services and continuous improvement. We are looking for someone with strong analytical skills, attention to detail, and a structured way of working, who is comfortable operating in a regulated environment and engaging with diverse stakeholders.

Job Details

• Job Share: Full‑time (38.5 hours per week) – 12 months contract
• Location: FLOCERT GmbH Headquarter Bonn, Germany
• Salary: Collective Bargaining Agreement "Groß- & Außenhandel NRW” Category V / Analyst‑level
• Start date: 1 March 2026 or as soon as possible

Tasks

• Act as account manager for assigned customers in the assigned region and languages
• Actively communicate with applicants and certified customers, providing necessary information and addressing the specific needs of key accounts
• Oversee designated customers and services and applying the assurance methods defined within the respective assurance scheme
• Perform analysis of assessment reports or data sets to support the production of insights and conclusions
• Assist in the ongoing enhancement of assurance processes and contribute to cross‑functional projects within FLOCERT
• Assist in the performance evaluation of auditors
• Enter and maintain accurate and timely data on all platforms and for all assigned data sets
• Assist in identifying and delivering new assurance services as required

Profile

• University degree (B.A. or equivalent) or vocational education in Business, Agronomy, Economics, Food Science, or related fields
• At least two years of relevant professional experience in an office and customer‑oriented environment
• Fluency in English and Italian (written and spoken); Dutch would be a strong asset
• Strong dedication to customer service with excellent communication skills
• Previous work experience in an international environment is advantageous
• Excellent team player with a positive and proactive attitude
• Dedicated working style with outstanding interpersonal and organisational skills
• Proven ability to multitask with a focus on detail and timely delivery
• Fluency in any other European language (e.g., French, Spanish) is a plus
• Proficient in MS Office
• Strong motivation and commitment to credible social certification and assurance principles

We offer

• International Work Environment: Collaborate with colleagues from around the globe
• Inclusive Company Culture: Experience a culture of dialogue, respect, and open communication
• Comprehensive Onboarding: Receive full support and guidance as you start your journey with us
• Mission‑Driven Team: Work with passionate, open‑minded colleagues dedicated to making a difference
• Flexible Working Arrangements: Enjoy the flexibility of remote work and adaptable working hours
• Attractive Benefits Package: Includes holiday bonuses, a 13th salary, occupational pension scheme, and more
• Meaningful Impact: Opportunities to contribute to a cause you believe in

How to Apply

Click on the lower button "APPLY NOW!" and submit your application documents in English. Please note that we only accept online applications and only candidates shortlisted for an interview will be further contacted and will receive notice of the outcome of the selection process.