Care Expert - Customer Training (m/f/d)

Voize; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Stock options

30 vacation days

Germany Transport Ticket

Urban Sports Club

Off-sites

Learning platforms (Blinkist/Audible)

Zusammenfassung

Voize is building AI companions to support frontline care teams in Germany. As a Care Expert you partner with care leaders to ensure Voize is implemented in a way that genuinely transforms workflows and patient care.

You bring lived care experience and bridge clinical needs with digital adoption. In this role you act as the embedded domain expert for strategic accounts, perform rollout analyses, lead high-level discussions, and deliver actionable product insights to improve care processes.

Qualifikationen

• Background in care leadership or senior care operations with hands-on credibility.
• Deep familiarity with QM processes and care documentation standards.
• Experience navigating EHR configurations in care settings.

Aufgaben

• Act as embedded domain expert for 6–10 strategic care group accounts.
• Run Pre-Rollout Analyses and System Reality Checks before go-live.
• Lead conversations with QM-Leitungen and Pflegedienstleitungen on design and change management.
• Conduct post-rollout reviews with leadership and deliver actionable recommendations.
• Translate patterns into structured insights for Product and care workflows.

Kenntnisse

Pflegedienstleitung

QM-Beauftragte/r

Care operations

EHR familiarity

Tools

Vivendi

Snap

Jobbeschreibung

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission:

As Care Expert, you are the trusted domain advisor for voize's most strategic care group customers. You sit at the intersection of Pflege expertise and digital transformation - partnering with QM-Leitungen, Pflegedienstleitungen, and Geschäftsführungen to ensure voize doesn't just get implemented, but genuinely transforms how care teams work. Your credibility comes from lived experience in care; your impact is measured in adoption rates, reference-customer strength, and the time you give back to frontline workers.

Your Daily Business

• Act as the embedded domain expert for 6–10 strategic care group accounts, partnering with their Customer Success Manager to drive rollout success and long-term adoption

• Run structured Pre-Rollout Analyses and System Reality Checks — mapping QM processes, EHR configurations (e.g. Vivendi), and documentation workflows before go-live to surface mismatches before they become blockers

• Lead peer-level conversations with QM-Leitungen and Pflegedienstleitungen on process design, documentation logic, and change management — speaking their language, not ours

• Conduct post-rollout reviews with customer leadership, tracking adoption trajectories and delivering actionable recommendations on both voize configuration and care workflows

• Translate cross-account patterns into structured insights for the Product team — clearly distinguishing process issues, EHR configuration gaps, and genuine product needs

Your Skillset

• Background as Pflegedienstleitung, QM-Beauftragte/r, or in a senior care quality/operations role — you've worked at the level of the people you'll be advising, and they'll know it

• Deep familiarity with QM processes, care documentation standards, and EHR systems (ideally Vivendi/Snap) in stationäre Altenpflege

• Fluent German and the communication range to navigate a skeptical Pflegedienstleitung, a cautious Geschäftsführung, and an impatient IT admin — sometimes in the same day

• Structured diagnostic thinker: you can determine whether a rollout challenge is rooted in process, system configuration, or change management — and know what to do about each

• Collaborative by nature: you work closely with CSMs, filter signal to Product, and contribute to building the Care Expert playbook as a practice, not just a personal style

Growing together – what you can expect at voize

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

• You decide when you work best, that means flexible working hours and a good hybrid set-up.

Ready to talk?

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

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