Business Automation Specialist - Customer Care

Perk; Frankfurt; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Perk is seeking an Automation Specialist for Customer Care to design and ship automation across Make.com, Airtable, Zendesk, Claude, APIs and AI tooling. You will own end-to-end delivery, turning operational problems into production-ready solutions.

You'll partner with Operational Excellence, Customer Care Leadership, and Operations, building reliable workflows and multi-system integrations that reduce manual work and improve customer experience.

Aufgaben

• Design, build, test, and deploy solutions across Make.com, Airtable, Zendesk, Claude, APIs, and AI tooling.
• Wire up multi-system integrations that remove real manual effort, not just move it around.
• Own projects from the first sketch through production and ongoing improvement.
• Stand up proper testing and validation environments so "it worked in my scenario" isn't the bar.
• Turn business problems into technical designs, and flag new automation opportunities as

Jobbeschreibung

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

Business Automation Specialist – Customer Care

About the Role

Customer Care at Perk is being rebuilt around automation and AI. This role is for someone who likes taking a messy operational problem and turning it into something that runs in production.

As an Automation Specialist, you'll design and ship the systems that cut manual work, make agents faster, and improve what customers actually experience. You'll work across Make.com, Airtable, Zendesk, Claude, APIs, and whatever else the problem needs. Some days that's a workflow. Some days it's an AI tool with evals, guardrails, and a kill switch. The through-line is the same: get it from idea to live, then keep it reliable.

You'll partner with Operational Excellence, Customer Care Leadership, and Operations. You'll own delivery end to end, and you'll be measured on whether the things you build actually stick.

What You’ll Do

• Design, build, test, and deploy solutions across Make.com, Airtable, Zendesk, Claude, APIs, and AI tooling.
• Wire up multi-system integrations that remove real manual effort, not just move it around.
• Own projects from the first sketch through production and ongoing improvement.
• Stand up proper testing and validation environments so "it worked in my scenario" isn't the bar.
• Turn business problems into technical designs, and flag new automation opportunities as