Barber — Denmark

EUTALENTS; Magdeburg; Vor Ort; EUR 65.000 - 95.000; Vollzeit

Zusammenfassung

EUTALENTS seeks a hands-on Datacenter Operations Manager to own client-facing technical projects across hardware deployment, cabling, and datacenter power/cooling. You will coordinate on-site and remote hands work, review work orders, and ensure safe, compliant delivery of projects through the lifecycle.

You will manage budgets, close tickets in Jira/ServiceNow, and lead a small technical team while building SOPs for repeatable processes and maintaining strong client/vendor communication.

Qualifikationen

• 3+ years of experience in datacenter operations or technical infrastructure.
• Direct client-facing experience in a technical role or account management.
• Hands-on familiarity with server hardware, cabling, power distribution, and remote hands.

Aufgaben

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.
• Manage a team of technicians and/or project coordinators remotely that work onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning.
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.
• Identify skill gaps and work with leadership on training and hiring plans.

Tools

Jira

ServiceNow

Zendesk

Jobbeschreibung

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab

TOP clients from our portfolio.Develop and manage distributor, dealer, EPC, and installer networks across Germany/ Netherlands/ Italy, and other European markets.Identify, develop, and maintain str

This isn't your average barbershop. Our client is a well-established barbershop brand in Denmark that takes culture seriously: fitness, team activities, and a tight-knit crew of people who genuinely...

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question

Projects span hardware deployment, structured cabling, power/cooling, and remote hands - someone has to own the full picture

Tickets get lost between technical and commercial teams - this role closes that gap

We are scaling and need a manager who can build process while staying hands-on with clients

Key Responsibilities

Client Ownership

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly - without requiring handoffs
• Build long-term relationships that reduce churn and increase account expansion

Project & Ticket Management

• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward
• Maintain a live project dashboard that clients and internal stakeholders can rely on

Datacenter & Technical Operations

• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
• Review and validate work orders for technical accuracy before client-facing delivery
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on-site

Budget & Commercial Oversight

• Track project budgets, flag overruns, and submit change orders when scope shifts
• Review vendor invoices and validate against approved work orders
• Assist in preparing quotes and SOWs for new client engagements
• Maintain procurement records and ensure contract compliance for hardware and services

Team Management

• Manage a team of technicians and/or project coordinators remotely that work onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
• Identify skill gaps and work with leadership on training and hiring plans

Required Qualifications

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
• Direct client-facing experience in a technical role - account management with a technical background, or technical ops with client exposure
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
• Experience owning project budgets, SOWs, or vendor purchase orders
• Proven ability to manage and develop a small technical team
• Strong written and verbal communication - you write tickets, emails, and client reports that are clear the first time

Preferred Qualifications

• Experience in a managed services, colocation, or cloud infrastructure environment
• Familiarity with DCIM tools, asset management systems, or CMDB platforms
• Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
• Exposure to ITIL practices or formal change management processes