Associate Technical Account Manager

Yardi Systems; Mainz; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits

Company profit-sharing plan

Flexible work arrangements

Zusammenfassung

Yardi Systems in Mainz is seeking an Associate Technical Account Manager to offer technical support for its property management software. You will work closely with clients, ensuring they get the most out of Yardi's solutions, and help them troubleshoot any issues that arise.

The ideal candidate will possess a Bachelor's degree and demonstrate a strong customer service orientation, along with technical aptitude. Flexible work arrangements and a profit-sharing plan are included as benefits.

Qualifikationen

• Bachelor's Degree or equivalent experience required.
• Proactive problem-solver with client-focused mindset.
• Comfortable providing technical support via phone and email.

Aufgaben

• Provide technical software support and implementation guidance.
• Troubleshoot application issues and deliver solutions.
• Collaboration with teams to resolve client challenges.

Kenntnisse

Technical support

Problem-solving

Customer service

Communication

Flexibility

Relationship building

Ausbildung

Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services

Tools

Yardi Software

Jobbeschreibung

Are you passionate about learning new technology and building strong client relationships? We’re looking for an Associate TechnicalAccount Manager (ATAM) to help our clients get the most value from Yardi’s property management software solutions.

In this role, you’ll combine your technical aptitude and communication skills to support clients through software setup, troubleshooting, and day‑to‑day use. Whether it’s answering a quick question or resolving a challenge, you’ll help clients have a smooth, successful experience with our software.

You’ll build expertise in how Yardi’s software supports the financial, operational, and tenant‑management needs of organizations around the world. As part of a collaborative team, you’ll work closely with clients and internal departments to deliver high‑quality, solution‑focused support. If you’re a quick learner who enjoys exploring technology and making a positive impact for clients, we’d love to hear from you.

This position requires flexibility for travel in the beginning of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time.

What You’ll Do:

• Provide technical software support, set‑up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize your problem‑solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set‑up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly elevate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Who you are:

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem‑solver with a strong customer‑focused mindset.
• Detail‑oriented and process‑driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast‑paced, ever‑changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

Ideal to Have:

• Familiarity with property management or real‑estate software, particularly Yardi.
• Hands‑on experience with technical support and application troubleshooting.

Benefits:

Comprehensive benefits, company profit‑sharing plan, and flexible work arrangements.