Associate, Hero Support

Delivery Hero; Berlin; Hybrid; EUR 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Hybrid work in Berlin

27 days holiday

Educational budget €1,000

Language courses

Parental support

Udemy Business access

Health & wellness benefits

Employee share purchase plan

Sabbatical and pension plans

Meal/food discounts

Zusammenfassung

Delivery Hero, a leading local delivery platform, is hiring for a People Operations role in Berlin. You will be the first point of contact for employees, handling policies, HRIS data, and ticket-based requests to ensure a smooth employee experience.

You will work in a hybrid setup, collaborating with Talent Acquisition, People Partners, Legal and Payroll to deliver high‑quality responses while maintaining data integrity and process improvements.

Qualifikationen

• Recent graduate or 6+ months in People Operations/HR.
• Ability to work independently in a high-volume, process-driven environment.
• Proficient with HRIS systems (e.g., Workday, PeopleSoft, SAP).
• Hands-on experience with CRM/ticketing systems (JIRA, ServiceNow, Salesforce).
• Meticulous with data accuracy and documentation.
• Structured, analytical mindset with strong organisational skills.
• Discretion, initiative, and team spirit with task ownership.
• Excellent written and verbal English; good German (B1+).

Aufgaben

• Act as first point of contact for employees, advising on policies and procedures.
• Manage queries via ticket system and maintain internal knowledge base for self-service.
• Handle standard HR services: contracts, amendments, terminations, certificates.
• Maintain accurate employee data in HRIS (Workday) for payroll readiness.
• Collaborate with People Operations teams and stakeholders to ensure timely responses.
• Support operational People projects and suggest process improvements.

Kenntnisse

Independent work

English communication

German (B1+)

HRIS systems

CRM/ticketing systems

Attention to detail

Organisational talent

Ausbildung

Recent graduate or 6+ months HR experience

Tools

Workday

PeopleSoft

SAP

JIRA

ServiceNow

Jobbeschreibung

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

Job Description

• Your Role: As a vital part of the Hero Support team, you act as the first point of contact for all our heroes, serving as a trusted advisor on policies and procedures. You will provide support in answering key queries to ensure a best-in-class employee experience.
• Operations & Support: You will manage a wide variety of queries from employees through our ticket system (JIRA) and help maintain our internal People Portal knowledge base to enable self-service. You will execute common, transaction-based services, including employment contract creation, amendments, termination letters, and certificates.
• Data Integrity & Accuracy: You are responsible for maintaining accurate employee data in our HRIS (Workday) with a sharp focus on accuracy and quality, ensuring preparatory data is ready for payroll and other stakeholder teams.
• Autonomy & Collaboration: You will work independently on standard operational tasks while receiving guidance on more complex cases. You will collaborate closely with other People Operations teams (e.g., Talent Acquisition, People Business Partners) and stakeholders (e.g., Legal, Payroll) to deliver timely, high-quality responses.
• Operational Excellence: We pride ourselves on meeting turnaround times and maintaining data integrity. You will actively impact our current ways of working by participating in operational People projects, where you will suggest process improvements, help define documentation, and contribute to the evolution of our support ecosystem.

Qualifications

• You are a recent graduate or have at least 6 months of work experience in People Operations and/or HR.
• You have a proven ability to work independently, swiftly, and effectively prioritise work in a high-volume, process-driven environment.
• You possess a strong system orientation and are proficient with HRIS systems (e.g., Workday, PeopleSoft, SAP).
• You have hands‑on experience working with CRM/ticketing systems (e.g., JIRA, ServiceNow, Salesforce) and are comfortable managing tasks within a queue.
• You are meticulous and quality-driven, with superior attention to detail - this is critical for managing accurate employee data and legal documentation.
• You have a structured, analytical mindset and are a true organisational talent, capable of translating complex policies into clear guidance for employees.
• You are characterised by discretion, initiative, and team spirit, and you are not afraid to take ownership of assigned tasks and projects.
• You are "Employees are our Customers" focused, delivering high-quality, empathetic support to all stakeholders.
• You have excellent written and verbal communication skills in English and a good understanding of German (B1+).

Additional Information

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience - just let us know with an email to our Inclusion Officer at [e-mail].

Severely disabled applicants with equal qualifications will be given preferential consideration.

You’re welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.