Assosciate, Hero Support

Delivery Hero SE; Deutschland; Hybrid; EUR 27.000 - 42.000; Vollzeit

Benefits dieser Stelle

27 days holiday

Educational budget

Language courses

Parental support

Udemy Business access

Health and wellness subsidies

Zusammenfassung

Delivery Hero SE is seeking an Associate, Hero Support on a 12-month contract to join the People & Culture team in Berlin. You will act as a trusted advisor on policies, manage HRIS data, and support employees with contracts, amendments, and certificates.

You will operate a ticket system (JIRA) and contribute to a knowledge base, while collaborating with Payroll, Legal, and Talent Acquisition to ensure a best-in-class employee experience. Berlin hybrid work model applied.

Qualifikationen

• Recent graduate or at least 6 months of work experience in People Operations, HR, or a similar field.
• Ability to work independently and prioritize in a high-volume, process-driven environment.
• Strong written and verbal communication in English; good German understanding (B1+).

Aufgaben

• Answer queries via ticket system and maintain the internal People Portal knowledge base.
• Handle employment contracts, amendments, termination letters, and certificates.
• Maintain accurate employee data in Workday to support payroll and stakeholders.
• Collaborate with Talent Acquisition, People Business Partners, Legal and Payroll to deliver timely, high-quality responses.

Kenntnisse

HRIS systems

CRM/ticketing systems

English communication

German (B1+)

Attention to detail

Independent work

Tools

JIRA

ServiceNow

Salesforce

Workday

Jobbeschreibung

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

Job Description

We are on the lookout for an Associate, Hero Support (12 month contract) to join the People & Culture team on our journey to always deliver amazing experiences.

Your Role

• Your Role: As a vital part of the Hero Support team, you act as the first point of contact for all our heroes, serving as a trusted advisor on policies and procedures. You will provide support in answering key queries to ensure a best-in-class employee experience.
• Operations & Support: You will manage a wide variety of queries from employees through our ticket system (JIRA) and help maintain our internal People Portal knowledge base to enable self-service. You will execute common, transaction-based services, including employment contract creation, amendments, termination letters, and certificates.
• Data Integrity & Accuracy: You are responsible for maintaining accurate employee data in our HRIS (Workday) with a sharp focus on accuracy and quality, ensuring preparatory data is ready for payroll and other stakeholder teams.
• Autonomy & Collaboration: You will work independently on standard operational tasks while receiving guidance on more complex cases. You will collaborate closely with other People Operations teams (e.g., Talent Acquisition, People Business Partners) and stakeholders (e.g., Legal, Payroll) to deliver timely, high-quality responses.
• Operational Excellence: We pride ourselves on meeting turnaround times and maintaining data integrity. You will actively impact our current ways of working by participating in operational People projects, where you will suggest process improvements, help define documentation, and contribute to the evolution of our support ecosystem.

Qualifications

• Professional Background:
  • You are a recent graduate or bring at least 6 months of work experience in People Operations, HR, Business Administration, or a similar field.
  • You have a proven ability to work independently, swiftly, and effectively prioritize work in a high-volume, process-driven environment.
• System & Technical Proficiency:
  • You possess a strong system orientation and are proficient with HRIS systems (e.g., Workday, PeopleSoft, SAP).
  • You have hands-on experience working with CRM/ticketing systems (e.g., JIRA, ServiceNow, Salesforce) and are comfortable managing tasks within a queue.
• Operational & Analytical Mindset:
  • You are meticulous and quality-driven, with superior attention to detail - this is critical for managing accurate employee data and legal documentation.
  • You have a structured, analytical mindset and are a true organizational talent, capable of translating complex policies into clear guidance for employees.
• Soft Skills & Collaboration:
  • You are characterized by discretion, initiative, and team spirit, and you are not afraid to take ownership of assigned tasks and projects.
  • You are "Employees are our Customers" focused, delivering high-quality, empathetic support to all stakeholders.
  • You have excellent written and verbal communication skills in English and a good understanding of German (B1+).

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• _We offer 27 days holiday with an extra day on 2nd and 3rd year of service_
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• _Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy_
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• _The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses._

Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

_Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters._

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [e-mail].

Severely disabled applicants with equal qualifications will be given preferential consideration.

You’re welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.