Associate Community & Social Media Manager

Bigpoint; Hamburg; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A dynamic gaming company in Hamburg is searching for a Community & Social Media Manager to engage with players and represent an Asian title in Western markets. You will act as the public face through livestreams and community channels, connecting directly with fans. The ideal candidate has 2+ years of relevant experience, strong on-camera skills, and a passion for Asian games, manga, and anime culture. This position offers a hybrid work model, generous vacation time, and other attractive benefits.

Leistungen

30 days of vacation annually

Hybrid work model

Visa & relocation support

Subsidized fitness membership

Annual education budget

Subsidized public transport

Qualifikationen

• 2+ years of experience in community management, social media, or player-facing roles.
• Strong on-camera presence and confidence speaking to live audiences.
• Excellent written and verbal communication skills in English.

Aufgaben

• Act as the primary community representative for Western players.
• Host and participate in livestreams and live events.
• Manage and grow the community across various platforms.

Kenntnisse

Community management

Strong on-camera presence

Excellent communication skills

Understanding of gaming communities

Passion for Asian games

Jobbeschreibung

Your Job

We are looking for a Community & Social Media Manager who is not only confident in front of the camera, but also a genuine fan of Asian games, manga, and anime culture. You will be the public face of the game in Western markets, interacting directly with players through livestreams, videos, and community channels, and acting as a bridge between the community and the development team. This role is ideal for someone who lives and breathes gaming culture, enjoys engaging with fans in real time, and is excited to represent an Asian title to a Western audience in an authentic and enthusiastic way.

Requirements

• 2+ years of experience in community management, social media, or player-facing roles, ideally in games or digital entertainment
• Strong on-camera presence and confidence speaking to live audiences
• Experience hosting or appearing in livestreams or video content
• Excellent written and verbal communication skills in English
• Deep understanding of gaming communities and online culture
• A genuine passion for Asian games, manga, and anime, and familiarity with related fandoms
• Comfortable working with an Asian-developed product and adapting messaging for Western audiences
• Ability to handle moderation, conflict resolution, and sensitive player feedback professionally

Benefits

• Work in an exciting industry: Join a company at the heart of the gaming world — a creative, passionate environment that’s as fun and dynamic as the games we help bring to life.
• Hybrid/Remote model & flexibility: Flexible working hours and the option to work in a hybrid setup or fully remote within Germany.
• Visa & Relocation support: Assistance with visa processes and relocation if you're moving to Germany.
• Time to recharge: 30 days of vacation annually to rest, travel, or catch up on your favorite games.
• Fitness perks: Access a wide range of gyms, swimming pools, and wellness facilities across Germany with a subsidized E-GYM Wellpass membership.
• Team culture: Regular company events, celebrations, and social gatherings.
• Learning & development: An annual education budget for all employees to support continuous learning and skill-building.
• Public transport: Subsidized Deutschlandticket to get you around Hamburg, or wherever else you need to go.

Please note

Please note that we only accept applications via our career page. Applications via e-mail will not be considered. Thank you!

Responsibilities

• Act as the primary community representative for Western players
• Host and participate in livestreams, AMAs, and live events (Twitch, YouTube, Discord, etc.)
• Create engaging on-camera content such as developer updates, event showcases, reaction videos, and Q&A sessions
• Manage and grow the community across Discord, social media, forums, and other platforms
• Engage daily with players, moderate discussions, and foster a positive, inclusive environment
• Gather community feedback and communicate insights to internal teams
• Work closely with Product, Live Ops, Marketing, and Localization teams
• Support game launches, updates, and live events with community-driven initiatives
• Help define and maintain the tone of voice for Western audiences while respecting the game’s Asian roots