Assistant Vice President - Operations Team Lead - Payment Operations

Habitat For Humanity Of Durham; Deutschland; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Habitat For Humanity Of Durham is seeking a dedicated Operations Manager to oversee the operations team, ensuring deadlines are met and tasks are executed efficiently. This pivotal role requires a collaborative leader who will drive continuous improvement and provide guidance within the team.

Key responsibilities include resolving daily problems, managing workloads, and implementing process improvements. Ideal candidates will demonstrate strong organizational skills, a focus on customer service, and experience in team management.

Qualifikationen

• Strong organizational skills and attention to detail.
• Experience in managing teams and leading projects.
• Ability to provide functional expertise knowledge.

Aufgaben

• Oversee the Operations team and ensure task execution.
• Implement improvements in operational procedures.
• Manage team workload and provide guidance.

Kenntnisse

Attention to Detail

Collaboration

Customer Service Management

Active Listening

Business Operations Management

Jobbeschreibung

Job Description

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities

• Resolves day-to-day problems and executes deliverables within the business unit
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities

Managerial Responsibilities

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills

• Attention to Detail
• Collaboration
• Customer Service Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management