Assistant Store Manager (Oberhausen)

Lounge; Oberhausen; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Lounge is seeking an Assistant Store Manager for the Westfield Centro location in Oberhausen. The role focuses on leading a team, ensuring exceptional customer service, and managing inventory while upholding Lounge brand standards.

Key duties include staff recruitment and training, inventory control, and driving KPIs. The successful candidate will demonstrate leadership, strong communication, and a passion for retail trends and customer satisfaction.

Qualifikationen

• At least 2 years' experience as a supervisor in retail.
• Fluent in English to communicate with HQ and wider teams.
• Fluent in German writing and speaking.
• Strong leadership and the ability to inspire a team.
• Understanding of visual merchandising.
• Excellent problem-solving and decision-making abilities.
• Able to communicate effectively at all levels.
• Passionate about delivering exceptional customer service.
• Up-to-date with current retail trends and best practices.

Aufgaben

• Lead a team of Store Assistants with guidance and a customer-centric approach.
• Address customer queries, resolve issues, and maintain Lounge brand standards.
• Demonstrate passion for the Lounge brand and champion its values.
• Assist Head of Store to recruit and train new staff.
• Monitor inventory levels and perform stock counts.
• Collaborate on inventory control measures including cycle counts and replenishment.
• Monitor KPIs like sales and customer satisfaction for improvement.
• Serve as a trained bra fitter delivering professional service.

Kenntnisse

Retail leadership

Customer service

Team leadership

Inventory management

Visual merchandising

Problem solving

Communication

Fluent English

German language

Jobbeschreibung

Role: Assistant Store Manager (Westfield Centro, Oberhausen)

Location: Westfield Centro, Oberhausen

The Lounge team is growing! We’re looking for an experienced Assistant Store Manager to work as part of the team in our store, based in Westfield Centro, Oberhausen. We’re after someone who is passionate about customer service and wants to support us in bringing Lounge to the high street!

This role is vital in helping maintain the close community we've created online, but in real life. As a pivotal role within our store leadership team, you will be responsible for helping to look after the day-to-day demands of the store, such as maintaining exceptional levels of customer service, inventory management, customer fittings, looking after store standards and keeping the Lounge community as your top priority.

Within this role, we want you to bring your own skills, ideas and experience whilst working with the rest of our Retail team to build a collaborative, enthusiastic & dedicated culture to the store - ensuring that customer service remains the most important aspect.

What you will do at Lounge:

• Work closely with the Head of Store and other supervisors to lead a team of Store Assistants, providing guidance, support and a customer-centric approach to the store.
• Work closely with all store staff to address customer queries, resolve issues and create an in-store environment that falls in line with the Lounge brand values.
• Be a leader when it comes to displaying passion for our brand, and be a constant champion of all of Lounge’s values.
• Support the Head of Store to recruit new staff for the store and ensure they are given full training and can become valuable members of the team.
• Ensure all Retail staff look after inventory levels and complete accurate stock counts in store.
• Work with the Head of Store & other supervisors to implement inventory control measures, including cycle counts, audits, and stock replenishment strategies.
• Work with the Head of Store to closely monitor Key Performance Indicators (KPIs) like sales numbers and customer satisfaction to ensure that we are always striving for improvement.
• Work as a trained bra fitter, providing an exceptional level of professionalism and attention to detail to all customers - whilst also training other staff to obtain this same high level.

We would love it if you:

• Have at least 2 years' experience working as a supervisor in a retail environment.
• Are fluent in English to communicate with HQ, and wider teams.
• Are fluent in German writing and speaking.
• Have experience in leading teams.
• Have strong leadership skills with the ability to inspire & motivate a team.
• Have an understanding of visual merchandising.
• Are an effective problem solver and have exceptional decision-making abilities.
• Can effectively communicate with people at all levels.
• Are passionate about giving exceptional customer service.
• Are up to date on current retail trends and best practices.

Eligibility

• You must be legally authorised to work in Germany.
• You must also be able to travel to the store in which you work.
• Have a valid passport and able to travel outside of Germany.

Availability:

You must be willing to work a flexible schedule that includes weekends, evenings, holidays and non-business hours.

Please Note: Interviews will be in English.