Assistant Manager(08947) - 8551 Hwy 56 West

Domino's; Hockenheim; Vor Ort; EUR 29.000 - 42.000; Vollzeit

Zusammenfassung

Dominos in Germany is seeking a store operations supervisor to lead a team of delivery drivers and customer service representatives, ensuring orders are expedited quickly and accurately.

You will manage staffing, opening/closing tasks including end-of-night deposits and inventory, promote products, and uphold Domino's standards of grooming and service.

Strong communication and teamwork are essential to maintain high service levels and a positive store atmosphere.

Qualifikationen

• Experience leading a team of delivery drivers and CSRs.
• Ability to handle end-of-day banking procedures.
• Ability to manage opening/closing procedures and inventory.

Aufgaben

• Lead a team of delivery drivers and CSRs to ensure fast, accurate order fulfillment.
• Maintain staffing levels to match business needs throughout the day.
• Handle end-of-night bank deposits and nightly inventory counts.
• Open store and ensure readiness to receive orders on time.
• Uphold grooming, uniform, and Domino's standards of service.
• Provide quality customer service over phone and in person.
• Contribute to teamwork, energy, and positive store atmosphere.

Kenntnisse

Leadership

Customer service

Team coordination

Dispute resolution

Cash handling

Inventory management

Routing

Communication

Jobbeschreibung

Job Description

• Lead a team of delivery drivers and csr's to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

properly box products for delivery or carryout

• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun