Arabic Speaking Customer Service Agent - Work In Sofia, Bulgaria

Patrique Mercier Recruitment Fr; Deutschland; On-site; EUR 8,600 - 13,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

Relocation concierge team

Monthly performance bonus

Many more

Job summary

Mercier Consultancy Group is hiring an Arabic Speaking Customer Service Agent in Sofia, Bulgaria, for an on-site role. You will handle phone, email, and chat inquiries, ensuring top-tier support and accurate documentation in our system.

Required are native/fluent Arabic and strong English for internal collaboration. The package includes fully paid training, health insurance, a relocation package, and a monthly salary with performance bonuses.

Qualifications

• Native or fluent Arabic (written and spoken).
• Good command of English for internal communication.
• Experience or interest in Customer Support Services.

Responsibilities

• Provide premium support to clients via phone, email, and chat.
• Resolve inquiries efficiently to maintain high customer satisfaction.
• Represent the brand with accurate information on services and policies.
• Document interactions and update customer accounts in the database.
• Collaborate with international teams to optimize communication workflows.
• Meet performance metrics tailored for Arabic-speaking roles.
• Ensure SLAs are met in a fast-paced support environment.

Skills

Arabic fluency

English proficiency

Customer service

Job description

Arabic Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we specialize in placing high-caliber professionals into career-defining roles across the globe.

Job Overview

We are currently seeking a motivated professional to join our team for an Arabic Speaking Customer Service Agent position in Bulgaria. This role within the Customer Support Services industry offers a unique opportunity to provide exceptional care while enjoying the vibrant culture of Sofia.

Key Responsibilities

• Deliver premium support to clients via phone, email, and chat within the Customer Support Services industry.
• Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally.
• Represent our brand by providing accurate information regarding services and policies.
• Effectively document interactions and update customer accounts in our database.
• Collaborate with international teams to optimize communication workflows.
• Continuously meet performance metrics tailored for top-tier Arabic-speaking jobs.
• Ensure all service-level agreements are met within a fast-paced support environment.

Requirements

• Native or fluent Arabic (spoken and written).
• Strong command of English for internal company communication.
• Proven experience or a strong interest in the Customer Support Services sector.
• Excellent problem-solving skills and a customer-centric mindset.
• Eligibility to work in Bulgaria for one of our premier Arabic-speaking jobs.
• A positive, professional attitude towards working on-site in Sofia.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Bulgaria offers an incredible lifestyle for expats, featuring a rich tapestry of history, stunning natural landscapes, and a very favorable climate. Residents of Bulgaria enjoy a blend of historic charm and modern convenience, making it one of the most attractive destinations for professionals seeking high-quality Arabic-speaking jobs in Europe.

Relocating to Bulgaria is made simple with our dedicated support, allowing you to focus on enjoying the local gastronomy and vibrant social scene. Discover why so many professionals are choosing an Arabic Speaking Customer Service Agent position in Bulgaria as the next step in their career, enjoying a cost-effective and enriching quality of life in a friendly, welcoming country.