Application Manager (m / f / d) with focus on CRM / ERP / DMS

Prosoz Herten GmbH; Herten; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A full-service provider in digital solutions is seeking an Application Manager to enhance digital transformation in municipal administration. The ideal candidate will have a degree in business informatics or similar, with experience in CRM, ERP, or DMS. Responsibilities include managing projects, supporting internal users, and driving continuous improvement. This position offers flexible working hours, permanent employment, and an attractive remuneration package.

Leistungen

30 days vacation

Attractive remuneration package

Mobile working options

Comprehensive onboarding

Qualifikationen

• Initial professional experience in support of critical applications (ideally CRM, ERP, or DMS).
• Experience in operational monitoring and automation (scripting).
• High commitment level, service orientation, and independent work approach.

Aufgaben

• Design and further development of IT systems, playing a central role in the team.
• Support the new CRM system based on CAS genesisWorld.
• Coordinate and manage projects internally and with external partners.
• Determine and implement requirements for the CRM and other applications.
• Document systems and maintain the process manual.
• Support internal users and address queries from external customers.
• Conduct troubleshooting and manage patches/releases.

Kenntnisse

REST-API

JavaScript

TypeScript

SQL

Project management experience

Ausbildung

Degree in business informatics or IT training

Jobbeschreibung

Get ahead with Prosoz!

We support local authorities throughout Germany on their journey into the digital future. As a full‑service provider, we deliver solutions from a single source — from software to consulting.

To drive forward the digital transformation in municipal administration, we are looking for an Application Manager (m / f / d) with a focus on CRM / ERP / DMS. Join our IT management team full‑time, working from home or in Herten in the heart of the Ruhr area.

This will be your job...

• As an expert in the design and further development of our IT systems, you will play a central role in our team.

You will be involved in the further development of our new CRM system based on CAS genesisWorld. You will also take on tasks in the support of related areas such as ERP (Vemas) or DMS (d.velop).

• Coordinate and manage projects, both internally and with external partners.
• Determine the requirements for the CRM system (and for other specialist applications) together with the respective specialist departments, then implement them and communicate the changes to the users.
• Document the systems used and maintain the process manual.
• Support our internal users with your technical knowledge in the selection and use of our internal tools (e.g. CRM, ERP, DMS). You will also answer queries from our external customers who use our services.
• Carry out troubleshooting and patch / release management, and take responsibility for driving continuous improvement.
• Play a key role in shaping the consolidation and automation of internal IT processes and contribute to operating our systems at the highest level.

This is what we wish for...

• Successfully completed a degree in business informatics or training as an IT specialist with business administration content (or a comparable qualification).
• Initial professional experience in the support of critical applications and systems (ideally CRM, alternatively also ERP or DMS) in a medium‑sized company or with an IT service provider.
• Experience in the support of internal specialist processes, automation (scripting) and operational monitoring.
• Knowledge of REST‑API, JavaScript, TypeScript and SQL.
• High level of commitment, service orientation, independent, structured work and communication skills.
• Ideally project‑management experience and initial experience in requirements management.

This is how you might think...

• I'm good on my own — we're unbeatable as a team.
• I keep my process and method expertise up to date so that I can actively contribute to improving our processes.
• Collaboration only works with mutual appreciation, trust and open, honest communication.
• Flexibility is important so that I can react quickly and in good time to changing conditions.

Good reasons for PROSOZ...

• High level of personal responsibility and short decision‑making paths.
• Appreciative and open cooperation at eye level and a strong feedback culture.
• Plenty of room to try things out and for your professional and personal development.
• Flexible working hours and models that fully support your work‑life balance.
• Mobile working (home office) possible throughout Germany.
• Permanent employment contract and at least 30 days’ vacation.
• Attractive remuneration package and numerous great benefits.
• Comprehensive structured onboarding for orientation, arrival and networking.

Do you have any questions? Your personal contact is Gina from our recruiting team:

Gina Vertgewall | Human Resources Management
[e-mail]

We look forward to hearing from you — you can get in touch with us in just a few clicks!

For reasons of readability alone, we refrain from using gender‑specific differentiation in our texts. We always refer to all genders.